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Customer Success Manager - German Speaking

Customer Success Manager - German Speaking

SophosRomania
As a Customer Success Manager, you are a critical part of our customers’ adoption and ongoing satisfaction of Sophos’ products. You will act as a point-of-contact establishing relationships for effi...Show moreLast updated: 30+ days ago
Marketplace Consultant - Italian, Strategic Account Services

Marketplace Consultant - Italian, Strategic Account Services

Amazon Development Center (Romania) S.R.L. - A91RO
More than 300 million customers shop in Amazon’s store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon.Since 2000...Show moreLast updated: 30+ days ago
Customer Service Representative - Belgium (f / m / x)

Customer Service Representative - Belgium (f / m / x)

AUTO1 GroupRomania
Este anuncio de empleo no está disponible en español.You are the voice of and you process all customer requests by email and phone. Be part of our colourful and motivated customer service...Show moreLast updated: 30+ days ago
Entry-Level AI Data Rater - Swedish (Romania)

Entry-Level AI Data Rater - Swedish (Romania)

WelocalizeRomania
Are you tech-savvy? Have a passion for quality? We are looking for.Join us for a unique chance to kickstart your career in the AI field!. This project is an excellent starting point for entry-level ...Show moreLast updated: 30+ days ago
Job in Germany : Senior Shopify Developer (m / w / d)

Job in Germany : Senior Shopify Developer (m / w / d)

Vitabayromania
Location : Remote or Cologne-Bayenthal.Level : Senior (at least 5 years of experience).Vitabay is a family-run e-commerce company with over 25 years of experience in the field of nutritional suppleme...Show moreLast updated: 30+ days ago
Job in Germany : Product Manager (m / f / d) Network Technology

Job in Germany : Product Manager (m / f / d) Network Technology

Pan Dacom Direkt GmbHromania
Product Manager (m / f / d) Network Technology.Location : Dreieich (Rhine-Main area).As an internationally operating IT system house and technologically leading manufacturer with its own hardware and so...Show moreLast updated: 30+ days ago
CHL Analyst

CHL Analyst

STADA M&DRO
STADA ne urmărim scopul „Grija pentru sănătatea oamenilor ca partener de încredere” la nivel mondial.Fondat inițial de farmaciști, suntem un producător de frunte al produselor farmaceutice de înalt...Show moreLast updated: 30+ days ago
Freight Forwarding Operations Specialist (Sea / Air / Road)

Freight Forwarding Operations Specialist (Sea / Air / Road)

DP World AustraliaRomania
DP World, the fast-growing logistics leader that currently manages more than 10% of world trade, is expanding its Freight Forwarding network in Slovenia & Croatia. We are seeking an experienced Frei...Show moreLast updated: 21 days ago
Eastern Europe Industrial Water Treatment Sales – Romania

Eastern Europe Industrial Water Treatment Sales – Romania

Chronos ConsultingRomania
Eastern Europe Industrial Water Treatment Sales.Due to continued growth and plans for expansion in the European Industrial market, our client, a leading water treatment solutions company is urgentl...Show moreLast updated: 30+ days ago
Analist Junior Modelare Statistica

Analist Junior Modelare Statistica

Société Générale AssurancesRomania
Analist Junior Modelare Statistica.Risks Permanent contract Bucuresti, Romania Hybrid Reference 24000I1X Start date Immediately Publication date 2025 / 04 / 04. Analistul modelare statistica acopera int...Show moreLast updated: 30+ days ago
Realistic 3D Character Artist Senior - Room 8 Studio.

Realistic 3D Character Artist Senior - Room 8 Studio.

Games Jobs DirectRomania
Realistic 3D Character Artist Senior.Room 8 Studio is an international art production and game development outsourcing company that provides external services worldwide! We are proud to work with s...Show moreLast updated: 30+ days ago
Threat Hunting Engineer (Penetration testing included)

Threat Hunting Engineer (Penetration testing included)

StefaniniRemote, Romania
Proactive Threat Identification : .Conduct proactive threat hunting to identify and mitigate cyber threats within enterprise environments using advanced detection techniques.Perform thorough investig...Show moreLast updated: 5 days ago
2025 OSF Academy - Salesforce Administrator

2025 OSF Academy - Salesforce Administrator

OSF DigitalRomania
Are you eager to shape the future of digital innovation but unsure where to begin? Let us help you unlock your potential. Here at OSF Digital, we want to reshape the future of digital and change the...Show moreLast updated: 22 days ago
Product Security Engineer

Product Security Engineer

SAP FioneerRomania
Innovation is and will always be the core of SAP Fioneer, and it is the promise of why we were spun out of SAP : agility, innovation, and delivery. SAP Fioneer builds on a heritage of outstanding tec...Show moreLast updated: 21 days ago
SAP Delivery Manager

SAP Delivery Manager

EpamRomania
EPAM is a leading global provider of digital platform engineering and development services.We are committed to having a positive impact on our customers, our employees, and our communities.We embra...Show moreLast updated: 30+ days ago
End User BDM Romania

End User BDM Romania

ASSA ABLOY Entrance SystemsRO
An Amazing Career Opportunity for an End User BDM Romania!!.HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and tr...Show moreLast updated: 8 days ago
Senior Medical Representative

Senior Medical Representative

ViatrisRomania Remote Office
At VIATRIS, we see healthcare not as it is but as it should be.We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.Viatris empowers p...Show moreLast updated: 1 day ago
Process Engineer

Process Engineer

Connect GroupRomania
Romania Full time Electrical Engineering Bachelor Ref.Do you have a Bachlers degree in Electronics, Electro-Mechanics or Automatization?. Do you have a Process Engineer background?.English is your s...Show moreLast updated: 30+ days ago
Senior Data Scientist (AdTech)

Senior Data Scientist (AdTech)

Sigma SoftwareRomania
Python / strong SQL / strong Spark / strong TensorFlow / strong PyTorch / strong.We’re looking for a curious and driven Senior Data Scientist who is ready to take on real product challenges.If you ...Show moreLast updated: 22 days ago
Senior JavaScript (.NET) Software Engineer

Senior JavaScript (.NET) Software Engineer

CiklumRomania
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 high...Show moreLast updated: 21 days ago
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Customer Success Manager - German Speaking

Customer Success Manager - German Speaking

SophosRomania
30+ days ago
Job description

Role Summary

As a Customer Success Manager, you are a critical part of our customers’ adoption and ongoing satisfaction of Sophos’ products. You will act as a point-of-contact establishing relationships for efficient onboarding, implementation, and real-time support and strategy. You will own the end-to-end relationships with your customers, connecting with key business executives and security and IT stakeholders to develop an understanding of their strategic business needs and goals. Leveraging this customer knowledge and your expertise in Sophos’s products and services you will support ongoing adoption and strategy to ensure your customers understand and maximize value from their investment in Sophos products, and ultimately renew with us.​

What You Will Do

  • Own the customer lifecycle, providing ongoing and proactive support to Sophos customers to drive high levels of customer satisfaction, deep engagement, and mutual success, resulting in a successful renewal
  • Handle customer escalations and ensure appropriate actions are taken to address customer concerns
  • Establish key relationships with the customer, ensuring regular check-ins to understand, and promptly address client needs and concerns.
  • Identify, build, and implement repeatable programs and processes across your portfolio of customers to maximize product adoption, usage, and achievement of customer’s business objectives
  • Deliver an outstanding customer experience to support our brand promise of delivering superior cybersecurity outcomes and to facilitate the cross-sell and upsell of services and products
  • Monitor customer analytics and KPIs to reinforce the value of the customer solution and identify areas to improve customer experience and optimize the solution.
  • Conduct regular business reviews, clearly articulating the specific value Sophos’ services are delivering to the customer and progress on specific customer milestones and goals.
  • Coordinate activities of associated roles across onboarding, sales, product operations, services, and renewals to ensure smooth handoffs and optimal customer experience.
  • Be a customer advocate in influencing product roadmap and improvements
  • Gain a deep understanding of typical business challenges faced by our customers to appropriately map features in their security environments
  • Work in partnership with Operational, Product, Engineering, Sales, and Support teams to provide customer feedback and ensure requests are resolved in a timely manner

What You Will Bring

  • Experience working in customer success, technical account management, sales engineering or similar role responsible for driving customer success and product / service adoption
  • Experience working with cybersecurity solutions
  • Good understanding of security product lines (firewalls, antivirus, endpoint / server detection and response, SIEM, etc.)
  • Fluent English and German language skills
  • Strong presentation and communication skills, verbal and written
  • Project management skills, with proven results working as a reliable advisor to drive business value for customers
  • Highly data-driven with a dedication to following processes
  • Passionate about driving and tracking a consistent engagement process with all customers in your portfolio
  • Flexibility for travel
  • B2#LI-SK1 Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. What's Great About Sophos?

  • Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.
  • Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
  • Employee-led diversity and inclusion networks that build community and provide education and advocacy
  • Annual charity and fundraising initiatives and volunteer days for employees to support local communities
  • Global employee sustainability initiatives to reduce our environmental footprint
  • Global fitness and trivia competitions to keep our bodies and minds sharp
  • Global wellbeing days for employees to relax and recharge
  • Monthly wellbeing webinars and training to support employee health and wellbeing