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Service Manager with German

Service Manager with German

AccesaEmployees can work ly, Romania
7 days ago
Job description

Job Description

We're looking for a Service Manager who can define, improve, communicate and implement service management processes, based on ITIL best practices.

At the moment, our client portfolio requires an English and German speaker, in order to enhance the reliability and value of our current services and processes.

As a Service Manager, you'll have the opportunity to facilitate the alignment of services with the client business processes and requirements, as well as their continual improvement through outreach with stakeholders and customers.

Responsibilities :

  • Create and maintain relations with the customers, as well as act as a liaison between teams and customers / stakeholders
  • Define Service Level Agreements, RACI, Communication and Escalation Matrix
  • Implement, define, communicate and improve Service Management processes (such as : Service Request, Incident, Problem & Change Management), as well as offer support and guidance to our delivery teams and customers / stakeholders.
  • Oversee and create monthly reporting activities for different projects / clients, as well as coordinate regular Service Review Meetings
  • Act as Transition Manager within different projects, by creating the transition plan, managing transition activities, perform overall governance and oversee the entire transition lifecycle

Qualifications

  • Excellent English and German skills, both in writing and speaking
  • Basic ITIL awareness and operational knowledge
  • Assertive communication skills
  • Demonstrated focus on customer service, user experience and delivery of organizational priorities
  • Negotiation and time management skills
  • Ability to efficiently collaborate with multiple teams and stakeholders
  • Outside the box and strategic thinker
  • Organized, pressure resilient, open to change
  • Additional Information

    Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.

    Physical : premium medical package for both our colleagues and their children, dental coverage up to a yearly amount, eyeglasses reimbursement every two years, voucher for sport equipment expenses, in-house personal trainer

    Emotional : individual therapy sessions with a certified psychotherapist, webinars on self-development topics

    Social : virtual activities, sports challenges, special occasions get-togethers

    Work-life fusion : yearly increase in days off, flexible working schedule, birthday, holiday and loyalty gifts for major milestone

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    German • Employees can work ly, Romania

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