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System Development Engineer, CoSS

System Development Engineer, CoSS

Amazon Development Center (Romania) S.R.L. - A91Bucharest, ROU
30+ days ago
Job description

The Compliance Shared Services (CoSS) organization's mission is to build shared services for managing regulations. The SPIDER (Streamlining Planning, Deployment and Post-Release) team within CoSS is responsible for the technical infrastructure and tools to proactively identify and resolve issues impacting Selling Partners.

We are seeking System Development Engineers with experience in software / system engineering support or an equivalent role, experience with at least one cloud provider (AWS experience is a plus), experience in building and maintaining highly scalable and resilient services with a track record of driving projects to improve software development, business, and customer service support-related processes and technical support experiences.

A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a metrics-focused approach, demonstrates customer focus, and has the ability to lead in multi-functional and fast-paced environments. If you fit the profile, we would love to talk to you.

Responsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving day-to-day operational efficiency, and being self-motivated. The role also involves driving smaller-scope development projects and building custom tools. Upgrade load balancers from physical to virtual, Region Flexibility : migrate live services from Dublin to Paris and Zaragoza regions without interrupting the traffic, Freshness – update services dependencies (npm, node, Java libraries) to the latest versions, implement oauth2 for service to service calls.

Key job responsibilities

Technical Support and Problem Resolution

  • Diagnose and resolve complex production software issues across multiple products and services
  • Perform comprehensive troubleshooting and root cause analysis for technical challenges
  • Provide timely and effective support through ticket management and customer communication

Software Development and Maintenance

  • Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting
  • Maintain and configure software systems in staging and production environments
  • Implement fixes and enhancements for internally developed software applications
  • System Operations and Monitoring

  • Design and implement monitoring solutions to ensure system reliability and performance
  • Manage software deployments and support infrastructure in AWS and web technology environments
  • Create and maintain system and support status reports
  • Team Collaboration and Knowledge Management

  • Coordinate support issue handoffs within the team
  • Develop and contribute to a comprehensive team knowledge base
  • Collaborate with cross-functional teams to improve operational excellence
  • Product and Service Ownership

  • Take ownership of digital products or system components
  • Ensure adherence to service level agreements (SLAs)
  • Coordinate customer notifications and workflow management
  • Key job responsibilities

  • Upgrade load balancers from physical to virtual
  • Region Flexibility : migrate live services from
  • Dublin to Paris and Zaragoza regions without interrupting the traffic
  • Freshness – update services dependencies (npm, node, Java libraries) to the latest versions
  • Implement oauth2 for service to service calls
  • BASIC QUALIFICATIONS

  • Bachelor's degree in Computer Science or related area
  • Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C# or Rust
  • Experience with distributed systems at scale
  • Experience in automating, deploying, and supporting large-scale infrastructure
  • Experience with Linux / Unix
  • Experience with CI / CD pipelines build processes
  • PREFERRED QUALIFICATIONS

  • Master's degree in Computer Science or related area
  • Experience with PowerShell (preferred), Python, Ruby, or Java
  • Experience working in an Agile environment using the Scrum methodology
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