System Development Engineer, CoSS

The Compliance Shared Services (CoSS) organization's mission is to build shared services for managing regulations. The SPIDER (Streamlining Planning, Deployment and Post-Release) team within CoSS is responsible for the technical infrastructure and tools to proactively identify and resolve issues impacting Selling Partners.

We are seeking System Development Engineers with experience in software / system engineering support or an equivalent role, experience with at least one cloud provider (AWS experience is a plus), experience in building and maintaining highly scalable and resilient services with a track record of driving projects to improve software development, business, and customer service support-related processes and technical support experiences.

A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a metrics-focused approach, demonstrates customer focus, and has the ability to lead in multi-functional and fast-paced environments. If you fit the profile, we would love to talk to you.

Responsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving day-to-day operational efficiency, and being self-motivated. The role also involves driving smaller-scope development projects and building custom tools. Upgrade load balancers from physical to virtual, Region Flexibility : migrate live services from Dublin to Paris and Zaragoza regions without interrupting the traffic, Freshness – update services dependencies (npm, node, Java libraries) to the latest versions, implement oauth2 for service to service calls.

Key job responsibilities

Technical Support and Problem Resolution

• Diagnose and resolve complex production software issues across multiple products and services
• Perform comprehensive troubleshooting and root cause analysis for technical challenges
• Provide timely and effective support through ticket management and customer communication

Software Development and Maintenance

System Operations and Monitoring

Team Collaboration and Knowledge Management

Product and Service Ownership

Key job responsibilities

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS