GenO CSS Service Manager (SMSC)

Join us as a Service Manager (SMSC)

Become a CSS Service Manager  and be part of a team that provides exceptional support to Oracle’s most valuable clients. In this role, you will manage and resolve incidents, handle escalations, and deliver outstanding customer service. Your primary goal is to ensure customer satisfaction and maintain Oracle’s reputation by providing an exceptional experience and efficient service management.

As part of the Oracle Customer Success Services team , you will be a member of the international network of experts, who will contribute to global technology driven initiatives and innovation programs for continuous service.

Job Description

• Customer Success Services (CSS) is a unit within Oracle that enables long term advanced support relationships with many of Oracle's largest customers. Click for more information.
• A Service Manager provides customer-dedicated and incident management support, acting as an escalation point for urgent issue.
• Work involves delivering non-technical Incident Management (Service Request Management), Escalation Management and customer service support to Oracle’s top customers, granting customers and enhanced experience.
• Our goal is for every customer to gain ever-more value from their Oracle Solutions by aiding them in delivering their IT strategy throughout the full IT lifecycle of implementation, deployment, operations, and continuous optimisation.

What you’ll do

What you’ll bring

What we’ll give you

Career Level - IC1