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Service Desk with German (24 x 7 Shift) - Consultant / Senior Consultant (f / m / d)

Service Desk with German (24 x 7 Shift) - Consultant / Senior Consultant (f / m / d)

MHP - A Porsche CompanyBucharest , Romania
30+ days ago
Job description

TasksTasks

  • You will be the first point of contact for customers seeking technical assistance over the phone, support portal or email
  • You will identify and assess customers’ needs
  • You will support basic customer issues and requests related to IT systems and applications
  • You will escalate service requests that cannot be scheduled within agreed service levels
  • You will improve customer service, perception, and satisfaction
  • You will maintain the Knowledge Base information
  • You will train and assist junior colleagues
  • You will be SPOC on the night or weekend shift
  • You will work in / 7 shifts (in 3 shifts) : 7 : - : , : - : , : -7 :

QualificationsQualifications

  • Minimum 2 year's experience in Service Desk
  • Advanced level of German (B2-C1) and a medium level of English (B1)
  • Excellent Communication Skills : You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly and communicate effectively will be necessary
  • Problem-Solving Skills : Ability to diagnose and resolve basic technical issues. You will need to be able to prioritize the most important situations
  • Customer-oriented and cool-tempered
  • Ability to work in a team and communicate effectively
  • Ability to also work autonomously
  • Proven experience in IT support
  • Good understanding of IT concepts (i.e. email, AD, OS, Mobile devices etc.)
  • Work experience in / 7 shifts - nice to have

    • Things to know before departure :

  • Start :   by arrangement - always on the 1st and th of the month
  • Working hours :   full-time (h); vacation days
  • Employment contract :   Unlimited
  • Line of work :   Consulting
  • Language skills :   Advanced level of German (B2-C1) and a medium level of English (B1)
  • Flexibility & willingness to travel
  • Other :   a valid work permit
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    Service Desk German • Bucharest , Romania