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Service Desk with German (24 x 7 Shift) - Consultant / Senior Consultant (f / m / d)
MHP - A Porsche CompanyBucharest , RomaniaÎn urmă cu peste 30 de zile
Descrierea postuluiMinimum 2 year's experience in Service Desk Advanced level of German (B2-C1) and a medium level of English (B1) Excellent Communication Skills : You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly and communicate effectively will be necessary Problem-Solving Skills : Ability to diagnose and resolve basic technical issues. You will need to be able to prioritize the most important situations Customer-oriented and cool-tempered Ability to work in a team and communicate effectively Ability to also work autonomously Proven experience in IT support Good understanding of IT concepts (i.e. email, AD, OS, Mobile devices etc.) Work experience in / 7 shifts - nice to have Start : by arrangement - always on the 1st and th of the month Working hours : full-time (h); vacation days Employment contract : Unlimited Line of work : Consulting Language skills : Advanced level of German (B2-C1) and a medium level of English (B1) Flexibility & willingness to travel Other : a valid work permit
TasksTasks
- You will be the first point of contact for customers seeking technical assistance over the phone, support portal or email
- You will identify and assess customers’ needs
- You will support basic customer issues and requests related to IT systems and applications
- You will escalate service requests that cannot be scheduled within agreed service levels
- You will improve customer service, perception, and satisfaction
- You will maintain the Knowledge Base information
- You will train and assist junior colleagues
- You will be SPOC on the night or weekend shift
- You will work in / 7 shifts (in 3 shifts) : 7 : - : , : - : , : -7 :
QualificationsQualifications
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Service Desk German • Bucharest , Romania
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