Senior Cloud Operations Engineer - AWS

Job Description

Cloud operations encompass the management, maintenance, and continuous improvement of cloud-based infrastructure and services, ensuring they operate reliably, securely, and efficiently to support critical business functions.

We are seeking a Cloud Operations Engineer who thrives in fast-paced environments and understands the importance of operational excellence. The ideal candidate will possess strong technical acumen in AWS and Terraform, be passionate about automation, and have a solid grasp of ITIL-based service management. This role will play a critical part in maintaining the stability, performance, and availability of cloud infrastructure with a commitment to 24 / 7 support coverage.

Responsibilities :

• Supports the day-to-day operations of cloud infrastructure by proactively monitoring, maintaining, and improving system availability, performance, and reliability.
• Owns and executes the full lifecycle of operational support following ITIL standards, including :
• Incident Management – Rapid detection, investigation, and resolution of infrastructure incidents to minimize business impact.
• Request Fulfillment – Handling and fulfilling infrastructure service requests within agreed service levels.
• Problem Management – Identifying root causes of recurring issues and implementing permanent fixes to prevent reoccurrence.
• Ensures infrastructure availability for business-critical services in a 24 / 7 support model, including participation in on-call rotations.
• Builds and manages AWS cloud environments using Infrastructure as Code (Terraform).
• Implements automation for operational tasks to reduce manual intervention and improve system consistency and reliability.
• Collaborates with development and application teams to streamline deployments and operational processes.
• Maintains detailed documentation of infrastructure configurations, operating procedures, and troubleshooting guides.
• Ensures compliance with security, governance, and operational standards across all environments.
• Participates in capacity planning, cost optimization, and performance tuning activities.
• Supports change management processes, ensuring safe and auditable infrastructure changes.

Qualifications

Additional Information

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