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Lead Customer Experience Specialist

HoneywellBucharest, BUCURESTI, Romania

30+ days ago

Job description

team recognized for leadership, innovation and diversity

Senior Customer Experience Specialist

We have an opportunity for a Senior Customer Experience Specialist to join us at Honeywell in Bucharest, RO.

The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portfolio of accounts, they bring the customers, sales and business operations together.

They are responsible for commercial and operational activities as part of the Order-To-Cash process : . validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.

This is a hybrid role, 3 + 2 days model.

Honeywell

We provide performance chemicals and materials, process technologies, and automation controls. By supporting the global transition towards renewable energy and low-carbon economy, we’re accelerating a more sustainable future to help change the world. As pioneers of automation control, we understand complex industrial facilities, and how to create high-quality and high-performance chemicals and materials.

Key requirements

Supports a team of customer service representatives with his / her guidance to ensure all customer needs and expectations are met
Continuous Improvement Mindset
Teamwork and Collaboration
Organizational and Time Management Skills
Analytical and Problem-Solving Skills
Continuous Improvement Mindset
Monitors and intervenes for timely assignment of tasks in order to ensure processing based on agreed SLA

Key skills and qualifications

Bachelor’s degree (or equivalent experience)

Business fluent in written and spoken English, other European languages represent a plus

1+ ; Strong knowledge / experience with CRM / ERP system business processes (SAP) - Preferable Strong knowledge / experience with CRM / ERP system business processes (SAP)

High level of MS office skills (Excel, Word, Outlook, PowerPoint, Teams)

Our offer

Competitive Salary regularly increased based on your performance

Enjoy 25 vacation days per year, plus extra days off for life's special events

We provide meal vouchers

Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation / cultural / fuel vouchers)

Medical Insurance Plan paid by the company

Christmas and Easter bonuses

Recognition & referral bonus programs

Comprehensive induction, ongoing training and development to set you up for success

In-house and external learning platforms (Udemy) to continue to expand your skills

Work experience opportunities to help you grow your career with us

Global employee networks to help you connect and grow

Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters

In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids

Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment

Your family is growing while working at Honeywell? We congratulate you by offering special bonuses

Frequent Employee Engagement activities fostering an inclusive and diverse work environment

3 + 2 hybrid work arrangement to support your work-life balance

Flexible working hours

Fuel expense provided for all our employees

Fresh fruit days in the office

Equal opportunity statement

TheFutureIsWhatWeMakeIt

Li-Hybrid

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Customer Specialist • Bucharest, BUCURESTI, Romania