CS Training Supervisor

CS Training Supervisor

As a CS Training Supervisor, you will be the lead of trainers, and responsible for deploying new knowledge and upholding learning that will drive continuous improvement in the Customer Service Department.

You will :

• Lead the Trainers as the team leader.
• Collaborate with stakeholders to identify the training / improvement needs and preferences of agents and customers, and align the knowledge base with the company strategy and objectives.
• Assess the training quality of the trainerso make sure it meet the learning objective and goals. Ensure target results will be achieved and provide training or coaching to trainers or agents directly, as necessary.
• Implement and test the knowledge base system, ensuring its functionality, usability, security, and accessibility and analyze the learning data reports to improve the learning programs.
• Work closely with the CS Process Specialist on designing the knowledge base and structure the information in a way that is suitable for agents during their Agent Journey.
• Create and deploy a testing system that will keep track of the knowledge level of agents during their Agent Journey, and monitor the results.
• Monitor and evaluate the performance and impact of the knowledge base on customer satisfaction, agent productivity, and business goals.

We Offer :

We ask :

Why vidaXL

vidaXL is a major player in the ever-growing world of e-commerce. Since the foundation in 2006, vidaXL is pushing global growth serving millions of customers with a vast selection of products for every aspect of their lives. The bold and down-to-earth approach makes the vidaXL team unique. The combination of embracing challenges, taking chances, and trying new things every day enables the success.

We believe in our people, and we love to invest in their personal growth. We offer the freedom to seize opportunities, thrive, and grow alongside a global e-commerce leader.

Join us to growXL!

Want to join us?

We look forward to your application! For more information, contact our Talent Advisor : ?Ioana Voinea / i.voinea@vidaxl.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.