Process Executive / Sr. Process Executive (Customer Support) - Gaming Industry

Join Our Global Gaming Force – Process Executive / Sr. Process Executive (Customer Support)

Are you a passionate gamer with a knack for problem-solving? Ready to be the voice behind some of the world’s most beloved online games? Join a global leader in the gaming industry and elevate player experiences for millions worldwide!

We are hiring Process Executives and Senior Process Executives to deliver top-tier player support for a dynamic portfolio of blockbuster PC and mobile titles including award-winning MOBAs, tactical shooters, strategy games, and immersive card battlers.

Role Overview

As a Process Executive , you'll be the first line of support, delivering empathetic and accurate solutions to players through email and live chat (primarily via Zendesk). This is a great opportunity for entry-level candidates with a passion for gaming and a desire to kickstart a career in customer support.

As a Senior Process Executive , you'll take it a step further—handling escalated or complex cases, mentoring junior team members, and driving improvements in player satisfaction and internal processes.

What You’ll Do

Process Executive Responsibilities :

• Provide email / live chat support for player inquiries (account, billing, technical, and in-game issues).
• Troubleshoot problems clearly and effectively using defined support pathways.
• Maintain accurate ticket records in Zendesk.
• Escalate issues that require advanced handling.
• Meet KPIs for response quality, CSAT, and SLA adherence.
• Stay up to date with game features and policies.

Sr. Process Executive Additional Responsibilities :

What You’ll Need

For Process Executive :

For Sr. Process Executive :

Nice to Have

Salary & Benefits

Location

Bucharest, Romania (Relocation Provided)

Why Join Us?

Level up your career and help shape unforgettable gaming experiences. Apply now to become a core part of our Player Support team!