German Speaking Customer Advisor (Hybrid)

Salary: 5,569 RON net per month base + 400 RON net monthly stipend + meal allowance (25 RON/day) + performance bonuses Job Title: German-Speaking Customer Support Representative Location: Bucharest, Romania Work Model: Hybrid (3 office days Mon–Wed / 2 WFH days Thu–Fri) Hours: Monday to Friday, 09:00 – 18:00 Contract Type: Permanent, Full-Time Languages Required: Fluent German (C1/C2) & Business English (B2+) Overview We are looking for a dynamic, client-centric professional equipped with fluent or native-level German proficiency to reinforce our growing team in Bucharest. In this permanent, full-time capacity, you will serve as the primary ambassador for German-speaking clients, resolving inquiries with professionalism and maintaining the highest standards of customer satisfaction. In this engaging role, you will help businesses deliver world-class client experiences while building a rewarding international career within a vibrant, modern office environment. Core Accountabilities Multichannel Support Provide prompt, effective resolutions for incoming client communications received via telephone, email, and live messaging in fluent German with empathy and precision. Issue Resolution Quickly diagnose user challenges to deliver accurate, tailored first-contact solutions and ensure complete customer satisfaction. Record Keeping Log detailed and precise records of customer interactions, account updates, and case summaries within our enterprise CRM platform with absolute accuracy. Team Collaboration Coordinate smoothly with secondary support teams and technical specialists to clear complex, escalated tickets efficiently. Service Enhancements Recognize underlying client needs to suggest valuable service extensions that boost overall satisfaction and account value. Knowledge Upgrades Continually refresh your familiarity with company policies, product capabilities, and internal software tools through ongoing learning. Target Candidate Profile Essential Qualifications Languages: Native or C1–C2 level German fluency paired with professional working proficiency in English (B2 standard or higher) for internal communications. Communication: Outstanding active listening skills, clear verbal articulation, and refined written correspondence abilities. Technical Aptitude: Adept at using Microsoft Office applications and capable of mastering specialized corporate software quickly and efficiently. Mindset: Patient, empathetic, and analytical disposition when navigating challenging customer service interactions with diplomacy. Location: Able to commute to the Eroii Revoluției office location three days per week. Onboarding & Training Duration: One week of intensive, structured initial training to ensure you are fully prepared for success. Schedule: Conducted Monday through Friday from 10:00 to 17:00. Content: Led by professional corporate trainers, covering support platforms, product mastery, internal workflows, and practical user simulations. Compensation & Financial Perks Base Pay & Allowances 5,569 RON net per month base salary + 400 RON net monthly stipend covering home office utility and transportation costs (Total Net Guaranteed: 5,969 RON/month). Meal Allowance 25 RON per working day, distributed via a Pluxee card. Performance & Sales Bonuses Regular financial incentives tied to CSAT performance, key operational targets, and successful service cross-sells. Overtime Pay A 25% premium rate applied to approved extra working hours or weekend shifts. Additional Benefits Annual Leave 21 days of paid time off per calendar year. Healthcare Full private medical insurance coverage provided through Medicover Clinique starting from day one. Convenient Location Contemporary office facilities situated directly adjacent to major transit connections at Eroii Revoluției. Work-Life Balance A predictable weekly timetable featuring structured collaborative office days alongside remote focus days. Career Growth Transparent internal pathways for advancement into Quality Assurance, Team Leadership, Corporate Training, or Account Management positions.