German Speaking Customer Advisor (Hybrid)

Job Title: German-Speaking Customer Support Representative Location: Bucharest, Romania (District 4, City Offices complex at Şoseaua Olteniței 2, adjacent to Eroii Revoluției Metro Station) Work Model: Hybrid (3 office days Mon–Wed / 2 WFH days Thu–Fri) Hours: Monday to Friday, 09:00 – 18:00 Contract Type: Permanent, Full-Time Languages Required: Fluent German (C1/C2) & Business English (B2+) Overview We are seeking an enthusiastic, customer-focused team member with fluent or near-fluent German proficiency to join our expanding department in Bucharest. In this full-time role, you will be the first point of contact for German-speaking clients, answering inquiries professionally and sustaining exemplary standards of customer care. Core Accountabilities Multichannel Support: Deliver timely resolution of client requests coming in via telephone, email, and live messaging in fluent German. Issue Resolution: Diagnose incoming client difficulties rapidly to provide efficient, personalized first-contact solutions. Record Keeping: Enter accurate details regarding customer touchpoints, account adjustments, and ticket summaries in our CRM application. Team Collaboration: Partner alongside secondary support tiers and technical experts to resolve complex escalated tickets. Service Enhancements: Identify key client requirements to recommend valuable product add-ons that improve client satisfaction. Knowledge Upgrades: Regularly update your understanding of corporate guidelines, product features, and software systems. Target Candidate Profile Essential Qualifications: Languages: Full German fluency (C1/C2 level) matched with strong English capabilities (B2 level or higher) for internal communication. Communication: Exceptional active listening, verbal clarity, and polished written communication abilities. Technical Aptitude: Proficient with Microsoft Office programs and comfortable learning specialized enterprise tools rapidly. Mindset: Patient, empathetic, and analytical approach when working through difficult customer interactions. Location: Able to commute to the Eroii Revoluției office 3 days per week. Onboarding & Training Duration: 1 week of comprehensive onboarding instruction. Schedule: Held Monday to Friday from 10:00 to 17:00. Content: Guided by corporate trainers, covering support tools, product knowledge, company workflows, and practical user simulations. Compensation & Financial Perks Net Base Salary: 5,569 RON net per month. Remote & Commute Allowance: 400 RON net monthly stipend to cover home office utilities and transit expenses. Total Net Guaranteed: 5,969 RON net monthly guaranteed. Meal Allowance: 25 RON per worked day, delivered via a Pluxee card. Performance Bonuses: Regular payouts tied to CSAT scores and key targets. Sales Incentives: Additional commission for successful cross-sells and product upgrades. Overtime Pay: 25% premium for approved extra hours or weekend shifts. Additional Benefits Annual Leave: 21 paid vacation days per year. Healthcare: Comprehensive private medical coverage through Medicover Clinique. Convenient Location: Modern office space directly next to key public transit links at Eroii Revoluției. Work-Life Balance: A structured weekly schedule offering dedicated in-office collaboration and remote focus days. Career Growth: Clear internal progression paths into QA, Team Lead, Corporate Trainer, or Account Manager roles.