Action service coordinator - Romanian+Bulgarian+German

Our client has a passion for making a difference and that’s why our teams are full of creative individuals with ‘can do’ attitudes who know how to deliver the best customer experience. You will work in a fast-paced dynamic environment with colleagues from all over the world, it is a multi-cultural workplace where your team is your family away from home.

With a clear understanding of our customer expectations, you’ll be able to secure and communicate both verbally and digitally, the best possible solution to deliver against our customer needs :

1)Handling the full breakdown process in the required languages for all products supported within the department and according to the procedures

2)Assuring an active follow-up of open cases via the monitor info

3)Secure the financial arrangements related to a breakdown according to warranty, soft products and financial routines

4)Escalating cases according to the escalation process

5)Using their acquired technical understanding to communicate with all parties in a correct and clear way

Requirements

Necessary language profile : Romanian + Bulgarian + German with English

Basic skills in MS office applications, technical awareness of commercial vehicles, previous experience in a customer service role

Excellent interpersonal and active listening skills

Clear communication skills

Problem solving mindset

Strong attention to detail

Ability to work well in a team

Multitasking skills and good organisational abilities