Delivery Operations People Lead with German

Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise : recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the ever-changing landscape of the business environment.

Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.

Building long-term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.

Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.

The Delivery Operations Specialist role operates within an international environment, in a leading consulting and business services organization, with a strong focus on innovation, efficiency, and employee development.

Responsibilities

• Lead and manage a team, ensuring daily operations run smoothly and processes are executed correctly;
• Allocate and balance workloads, set clear objectives, and monitor progress toward targets;
• Conduct regular 1 : 1 meetings, provide coaching and feedback, and support career development;
• Ensure quality checks, process compliance, and timely completion of client deliverables;
• Prepare and analyze complex reports, identify improvements, and implement efficiency initiatives;
• Act as the escalation point for operational or client issues, ensuring prompt resolution;
• Facilitate weekly team meetings, onboarding of new members, and team engagement activities;
• Track performance metrics, identify attrition risks, and create action plans to improve retention;
• Collaborate with internal and external stakeholders, including client representatives, to provide updates and resolve queries;
• Manage multiple complex projects with minimal supervision while staying within budget.

Requirements