French-speaking Customer Support Representative

Position : French-speaking Customer Support Representative

Location : Bucharest, Romania

Employment Type : Full-time, On-site

Industry : BPO (Business Process Outsourcing)

Are you fluent in French and passionate about providing top-tier customer service?

Join a leading BPO company in Bucharest and become part of an energetic, international team delivering high-quality support to clients across various industries.

Key Responsibilities :

Handle incoming customer inquiries via phone, email, and chat in French

Provide accurate information regarding products, services, and policies

Resolve customer concerns efficiently while maintaining a professional tone

Escalate complex issues to the appropriate department when necessary

Ensure customer satisfaction and adhere to service-level agreements

Ideal Candidate :

Fluency in French (C1+) and English (B2+)

Excellent written and verbal communication skills

Customer-oriented mindset and strong problem-solving abilities

Previous experience in customer service is a plus

EU citizenship or valid work authorization for Romania is required

What's Offered :

Competitive monthly salary

Performance bonuses and incentives

Private health insurance

Full training provided

Relocation support (if applicable)

Modern office facilities and a collaborative team environment

Want to grow your career while living in one of Eastern Europe's most dynamic cities?

Apply today, and our recruitment team will reach out to schedule an introductory call.