Claims Officer in GCC Bucharest

Claims Officer in GCC Bucharest

At Allianz Trade we are committed to support our employees in every step of their professional journey, provide tailor-made development programs and open gateways to international opportunities. We encourage them to take ownership and accountability, and to dare to make a difference!

What you do

• Analyzes the mandatory documents and information and conducts the claims assessment or settlement in line with Euler Hermes Claims applicable processes and rules
• Require, when necessary, missing / additional documents / information directly to the policyholder / broker / Local Business Unit
• Conduct fraud detection activities
• Identify and Report Sanction involved parties
• Handles any Appeal, Customer Query and Complaint by formulating a written reply
• Apply Commercial Gestures as Requested by Commercial Department
• Takes care of a written argumentation in case of fully or partially rejected cases
• Escalation to local teams and including account manager in case of unresponsive customers (chasing)
• Communicating (written) / via phone calls towards PH - Broker / Debtor
• Manage Monitoring of Non Inclusive Files
• Monitor, advice and track the collection activities of the Policyholders according to the obligations agreed in the policy for such files.
• Get evidence of policyholders collection actions
• Reporting
• Create, generate and provide local Claims and Collections reports allocated by the Head of C&C
• Manage the reporting and sent data to the requestor
• gather of data needed for report,
• Ensure complete and accurate reported data
• Analyze the data, justify variations and deviations if and when requested
• Adjust and improve standard business reporting whenever necessary
• Ensure timely production and development of the reports KPI's

What you bring

Educational requirements

Functional knowledge

Business expertise

Interpersonal skills

What we offer

Romania

NEUR

Bucharest

LI-MI1

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let’s care for tomorrow.

Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes

For more information, please visit www.allianz-trade.com or our social media LinkedIn Twitter Instagram @AllianzTrade