Cloud Operations Engineer

Job Description

As a Cloud Operations Engineer :

• You will manage production processes that ensure the integrity of the service, such as Change Management, Event Management, Uptime Reporting, Supplier Management activities.
• You will monitor the customer data in production environment.
• You will manage major service outages - offering support, handling service incidents, and handling activities in case of major production disruptions or outages.
• You will be responsible to monitor and to ensure the proper functionality of Basware systems; proactive monitoring of customer invoice flows and services, using global Production tools or system specific.
• You will be responsible in handling the Quality Gate process for the deployment of new customer setups in production.
• You will be responsible in handling internal incidents or customer tickets related to the Basware system functionality.
• You will be responsible to monitor the customer connections to our servers and to ensure that the documents are delivered within the agreed SLA.
• You will be responsible to change configurations in tools, applications or customer implementations in order to automate manual tasks or processes
• You will be responsible to identify areas of the services, customer invoice flows or part of the applications that must work in a different way and can be improved or automated.

Skills & Requirements

To thrive and succeed in this role, we expect you to have the following skills and experience :