Modern Workplace Engineer – Maintenance & Support Team Lead

Description

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

As a Modern Workplace Engineer within the Modern Workplace team you will be responsible for the overall management and administration of workplace cloud and on-premises business enabling technologies. In this role you will play a key role in assisting the Regional IT Manager Modern Workplace in the delivery and support of strategic platforms & projects . You will work with Global & Regional technical colleagues to contribute to and recommend solutions in support of key business objectives and workplace adoption programs. Therefore, you must be able to grasp new concepts and technologies quickly and be able to research and apply them to real world business requirements, then be prepared to rebuild it again when something better presents itself. You will also assist as escalation point with sophisticated operational and systems engineering needs working cross teams as needed. These operational activities may include resolving called out complex and / or business impacting technology issues and participating in security incident response and investigations.

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Responsibilities

• Configure, deploy & support a large set of Modern workplace technologies like Intune, SCCM, On-Prem / Azure AD, Microsoft
• Put a special attention to our Communication & Collaboration domain (Microsoft Teams Voice & Video)
• Be an active team player in all Modern Workplace related projects implementations
• Act as the Subject Matter Expert towards all IT & business partners (in EU & Globally)
• Provide engineering and technical input to create, maintain, and implement workplace engineering standards
• Bring the different modern workplace technology pieces together
• Support / resolve incident tickets (L3)
• Constantly acquire new knowledge and skills to stay at the fore front of business and information technology
• Enforce end user experience standards are always met
• Enhance & guide user effectiveness and readiness (Adoption role)

Requirements

We offer