Collections and Disputes Senior Process Associate with German

Short Description

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.

The Collections and Disputes Specialist is responsible for managing and maintaining customer accounts to ensure timely payment and reduce outstanding balances. The role involves engaging with customers through multiple channels (phone, email, etc.), negotiating payment arrangements, and resolving discrepancies. You will also monitor aging buckets and escalate delinquent accounts as necessary to meet organizational collection targets.

Qualifications

• Languages : English and German – minimum B2 level
• Highschool diploma is mandatory
• Microsoft Excel skills
• Be familiar with standard analysis tools / techniques
• Read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertaken
• Minimum 6 months of experience in financial area (O2C roles preferably)
• Apply process improvement methodologies to the area of expertise for the continuous improvement purposes
• Keep abreast of technology technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertise
• Understand KPI measures and their impact on profitability
• Identifies and escalates out-of-scope requests

Job Responsibilities