Accounts Receivable Collections – Senior Process Associate – French – Hybrid Bucharest

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Accounts Receivable Collections – Senior Process Associate – French – Hybrid Bucharest

Responsibilities

Booking of Incoming Payments :

• Bank statements, Remittance advices
• Cashing in the amounts and allocating them to the invoices receive
• Investigating and identifying details for the amounts received
• Refund the CN based on the credit policy rule and customer sign off
• Coordinating query resolution / dispute management :
• Telephonic and written communication with the customers
• Telephonic and written communication with the rest of the departments
• Provide to AR team manager or customer several reports on the AR activity based on the request
• Attend weekly cash calls with process owners where is applicable
• Coordinating query resolution / dispute management :
• Deliver the required data for audit purposes
• Ensure critical metrics are met and service is delivered to end users as expected
• Ensure timely contacts with clients via email / phone / fax for collection purposes
• Follow up on accounts and on disputed items
• Find opportunities for continuous process improvement and innovative solutions and communicate these to the AR Team Leader
• Issuing, checking and sending dunning letters / Collection letters
• Maintaining customer master data (new customer set up / changes, etc)
• Making the accounting process controls established through the internal policies (SOX)
• Perform customer account reconciliation / bank reconciliation
• Provide copies of invoices / credit notes to the customer when requested
• Provide required monthly reports
• Putting in place a control system in order to proactively prevent errors from happening
• Reporting periodical / on the spot regarding the activity process indicators
• SOP creation and updating
• Support ad hoc requests from Business group and local units.

Qualifications we seek in you!

Minimum qualifications

Preferred qualifications

University student / graduate (Economic studies - may be an advantage)

What can we offer?