Junior IT Service Desk Agent

At ALD Automotive | LeasePlan , we are always asking What's next in mobility.

Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together!

Responsibilities :

• Receiving end-user calls, tickets, and queries;
• Provide first-level resolution for IT-related issues / tickets;
• Ticket creation / Categorization / Prioritization;
• Ticket escalation to different L2 Support Groups for further investigation;
• Coordinating the end-user resolution in cooperation with the other support units within the end-to-end support chain;
• Communicating solutions or workaround to the end-users / Customers in English;
• Ticket administration, ticket closure;
• Adherence to defined processes and policies and compliance with SLA requirements;
• Create & Update Knowledge Documents (L1).

Requirements :