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Junior IT Service Desk Agent
AyvensBucharestÎn urmă cu peste 30 de zile
Descrierea postuluiFluency in the English language is a must; Service Desk / relevant experience in a technical environment is a must; Excellent soft skills and excellent communications skills (written and verbal) Customer-service oriented with a problem-solving attitude; Ability to follow defined processes; Good analytical, coordination, and good IT technical skills are essential (L1 IT support, L1 IT troubleshooting); Ability to work with various IT resolver groups in driving the fast resolution of cases; Team player who can also work independently; Proactive attitude and flexibility;
At ALD Automotive | LeasePlan , we are always asking What's next in mobility.
Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together!
Responsibilities :
- Receiving end-user calls, tickets, and queries;
- Provide first-level resolution for IT-related issues / tickets;
- Ticket creation / Categorization / Prioritization;
- Ticket escalation to different L2 Support Groups for further investigation;
- Coordinating the end-user resolution in cooperation with the other support units within the end-to-end support chain;
- Communicating solutions or workaround to the end-users / Customers in English;
- Ticket administration, ticket closure;
- Adherence to defined processes and policies and compliance with SLA requirements;
- Create & Update Knowledge Documents (L1).
Requirements :
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