GTS TELECOM_NOC Front-Office ENGINEER

Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise : recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the ever-changing landscape of the business environment.

Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.

Building long-term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.

Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.

Role description :

• You’ll provide technical support, either by phone or e-mail.
• You will answer and record requests, regarding the functionality of the Internet, Data, Voice Service and also IT Service.
• You will troubleshoot and efficiently solve customer or network issues (routing, switching, VPN, VoIP, email, hosting, DNS, cloud, etc.).
• You will open, update and close tickets accurately and in a timely fashion.
• You will ensure that all customer alarms are answered quickly and in accordance with the internal procedures, so you’ll be in permanent contact with our customers.
• You will send the field teams and assist them remotely in the troubleshooting task they have to perform at the customers’ location or in the Backbone GTS network.
• You will analyze the incidents and escalate any improvement requirements.
• You will manage the faults in our national and regional network, following the procedures in force.
• You and the whole team will be kept up to date with lots of technologies : our training program is an extended one!
• You will work in shifts to cover the 24 / 7 schedule.

Qualifications :