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Production Service Systems Administrator 3

Production Service Systems Administrator 3

OracleRomania
21 days ago
Job description

Are you ready to dive deep into the latest cloud technologies, and be part of a high-performing operations team? If you’re an EU resident with a passion for cloud computing, strong interpersonal skills, and a desire to learn, this is your time to shine! Translate your industry knowledge into large-scale success with a tech leader.

Customers rely on Oracle Cloud Infrastructure (OCI) to power their business as they tackle some of the world’s biggest challenges. We’re looking for a Senior Technical Operations Engineer to support OCI’s sovereign realms in the EU. Join a team of dynamic, hands-on operations engineers and make your mark on the future of technology.

What you’ll do

Support OCI’s sovereign realms. You’ll be part of a dynamic team with a broad knowledge of how Oracle’s cloud platform works. You’ll partner with customer support, service owners, and engineering teams around the globe to ensure high-quality service for customers across the EU. Note - this role is not a Monday to Friday core hours role – it will involve working a 24 / 7 shift rotation, including nights, weekends and public holidays. (See “Shift Format” section, later in this document).

  • Act as an internal point of contact for one or more sovereign realm(s)
  • Operate and perform maintenance for over 250 OCI services
  • Monitor auto-cut alerts and troubleshoot through the use of runbooks
  • Complete change requests to enable new functionality and maintain realm compliance
  • Ensure timely resolution of incidents, service requests, and change requests
  • Collaborate with global service and engineering teams
  • Apply and improve incident and problem management processes to resolve major incidents
  • Share knowledge and mentor other team members
  • Suggest and document process improvements

We also use…

  • Linux and Unix operating systems
  • Docker, Kubernetes, and Terraform
  • Scripting languages such as Shell, Perl, Python, Java, and Go
  • Requirements

  • Reside in Romania
  • Technology related bachelor’s degree and / or equivalent work experience
  • A desire to learn and keep up with modern technologies
  • Knowledge of Linux and / or Unix operating systems
  • Knowledge of cloud computing concepts
  • Experience working in a mission-critical environment (Operations, Technical Support, NOC etc)
  • Experience executing tasks under change management procedures
  • Experience resolving auto-cut and manual alarms following runbooks
  • A focus on customer satisfaction
  • What we’ll offer you

  • A competitive salary with exciting benefits
  • Flexible and remote working so you can do your best work
  • Learning and development opportunities to advance your career
  • An Employee Assistance Program to support your mental health
  • Employee resource groups that champion our diverse communities
  • Core benefits such as medical, life insurance, and access to retirement planning
  • An inclusive culture that celebrates what makes you unique
  • Shift Format :

    This role is not a Monday to Friday core hours role. This will involve working a 24 / 7 shift rotation, including nights, weekends and public holidays.

    The role involves working 5 days a week (40 hours), including one weekend day per shift. You will be assigned to a shift rotas of either (1) Sunday to Thursday or (2) Tuesday to Saturday. There are three rotating shifts – early, late and night.

    On-call or overtime is not generally expected in this role, but you may be required to have on-call or overtime duties occasionally, based on business needs.

    Career Level - IC3

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    System Administrator • Romania