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German speaking Service Desk Agent

Cross Border TalentsTimișoara, Romania

13 days ago

Job description

German speaking Service Desk Agent is wanted to join our clients office in Timisoara, Romania!

DUTIES AND RESPONSIBILITIES :

Monitor and resolve system and application issues in a timely manner.
Provide support during rotating shifts through various channels including phone, email, and chat.
Perform basic troubleshooting and fault isolation to identify issues.
Follow established procedures for routine system maintenance and updates.
Assist with resolving user inquiries and help desk-related concerns.
Collaborate with higher-level support teams for issue escalations and resolutions.
Track and analyze help desk performance metrics.
Troubleshoot and resolve basic operating system-related issues.
Configure and manage applications, as well as handle network-related concerns.
Work closely with senior support teams for escalations and complex issues.

REQUIREMENTS :

Fluent in German (B2 level of above), with strong proficiency in both written and spoken communication, as well as English (B2) fluency.

Ability to understand and meet customer needs while aligning with business objectives.

Strong problem analysis skills, with the ability to break down and organize complex situations.

Proficiency in MS Office Suite and basic understanding of network concepts.

High attention to detail and accuracy.

Strong problem-solving and critical thinking abilities.

Ability to address diverse stakeholder needs and negotiate effective solutions.

Collaborative and team-oriented approach to achieving goals.

A technical background is preferred, particularly in fields like telecommunications.

0-2 years of experience in customer support or service roles.

Familiarity with network management tools (e.g., NMS, OSS) is a plus.

Comfortable working in fast-paced, customer-facing environments.

Quick to learn new technologies and adapt to evolving tools and systems.

OFFER :

Working schedule : Monday to Friday, 09 AM -5 : 30 PM

Hybrid work model

Dynamic and creative team with positive and friendly atmosphere

Guidance and tools to reach career potential

Warm team atmosphere and fun team events

Meal allowance and transportation reimbursement

Vacation bonus and fitness / wellness reimbursement

Gift vouchers for Christmas and Easter

Private health insurance

Interested? Apply now!

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Service Agent German • Timișoara, Romania

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