Order to Cash Specialist

Job Description

Basware Corporate Functions supports Basware business activities by providing and continuously developing high quality tools, processes, and expertise to enable successful execution of our company strategy, effective operations, and happy internal and external customers.

Corporate Functions has skilled and development-oriented people working across the world in all of Basware’s 13 countries, with truly global ways of working, and It consists of Finance, Human Resources, Administration, Legal, and Sourcing teams. Together with other Basware units, Corporate Functions ensures that our customers can successfully meet their business objectives through cooperating with Basware and using our product and service portfolio.

Corporate Functions is pivotal in supporting all Baswareans to drive customer value, take ownership and have the tools and confidence to be bold and succeed in their daily work.

We’re looking for an Order to Cash Specialist to join our Customer Finance team at Basware, based in our Iasi office.

At Basware, the Finance team supports global Order to Cash (Customer Finance), Purchase to Pay, Group Control and Record to Report services, Group FP&A and Treasury and Sourcing.

As a Specialist, Order to Cash , you’ll take ownership of core Order to Cash processes : from order management to sales invoicing, managing customer queries and escalations.

This role is perfect for someone who thrives in a fast-paced environment, enjoys learning, and is committed to putting the customer first while driving cash faster.

Whether you’re just starting your career or already experienced in order-to-cash processes, what matters most to us is your mindset. We value individuals who take ownership of their development, are accountable for their growth, and embrace the 70-20-10 learning model through hands-on experience, collaboration, and continuous learning.

We offer you an independent, purpose-driven role in a growing, global tech company where learning leads to change, and customer-first means cash faster.

What You'll Do

• Accurately process customer orders in line with company policies and timelines
• Create and issue invoices with precision, ensuring they are accurate and in compliance with the contractual agreements
• Deliver on key monthly deadlines while remaining flexible to shifting priorities and urgent requests
• Triage and resolve O2C-related queries and tickets efficiently and empathetically
• Monitor ticket queues to ensure SLA compliance and reduce escalations
• Communicate clearly and positively with customers throughout the order-to-cash tickets
• Keep customers and Basware stakeholders informed at every stage of the ticket
• Contribute to and improve KPIs and team performance goals
• Participate in cross-team meetings and collaborate to drive process improvements
• Take ownership of ad-hoc tasks and one-off requests with professionalism
• Spot inefficiencies and help design smarter, more efficient processes as we evolve
• Maintain and validate Customer Master Data, ensuring completeness, accuracy, and compliance across ERP and CRM systems
• Support data integrity efforts across order, billing, and AR processes
• Run and interpret O2C process reports and dashboards (e.g., billing accuracy, overdue tracking, ticket backlog)
• Contribute to internal and external audit requests by providing accurate customer and billing data
• Help improve visibility and quality of our Order to Cash data through automation and reporting improvements

Skills & Requirements

What You'll Bring

Project Coordination is a plus - experience with organizing tasks, monitoring progress, and collaborating across teams