Support Engineer

Support Engineer

IT (Information Technology) Permanent contract Bucuresti, Romania Hybrid Reference 250006M6 Start date 2025 / 05 / 26 Publication date 2025 / 04 / 25

Responsibilities

Societe Generale Global Solution Centre  (SG GSC) acts as a business solution center for Societe Generale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating through best in class talent.

GBTO – Global Business Technology & Operations, along with other service structures, is an entity which delivers high quality services for the GBIS (Global Banking Investor Solutions) of Société Générale. It is a big organization spread around the globe with a central Hub in Paris.

From a geographical point of view, GBTO covers the most important financial places : New York, London, Hong-Kong and Paris. Nearshoring and offshoring are part of the Digital New Ambition and as of today there are 3 hubs on which GBIS relies : Bangalore, Montreal and Bucharest, the GBTO Bucharest HUB being mainly for Paris based activities.

The NEOS / EXO team is developing and maintaining services and components that allow the pre-trade negotiation of vanilla equity derivatives products like options, futures and swaps and also Exotic products (structured products). The services are orchestrating triparty workflow (client, sales & traders) from the capture of price request to the booking in the back-office systems.

The position opened concerns the role of Support Engineer. The role implies direct contact with the business users for support, monitoring and debugging of the applications, but also active participation in the validation and Release Management phases.

Profile required

Specifically, you will be required to :

Production processes :

• Level 1 / 2 of technical and functional support of the production and non-production environments, monitoring, incident resolution and troubleshooting;
• Managing requests and incidents coming directly from users or other support teams, escalation of the incidents to appropriate development team when required;
• Liaising with relevant IT teams regarding new functional and technical enhancements;
• Making available the knowledge of the local activity by promoting and updating specific documentation;
• Identifying improvement axis and lead / propose transformation of existing processes both for the business or our production services activities;
• Validating technical impacts of user requirements, in close collaboration with the Development team;
• Participating in the testing phases to validate the deliveries before production;
• Ensuring collaboration with people within different locations (Paris, London, Asia, USA);
• Reporting and alerting the management if risk situations may occur;
• Availability for the eventual support on bank holidays, production go-live, infrastructure week-ends and support on the afternoon shifts;
• Knowledge transfer for new joiners and users;
• Crisis management if needed.

Release management :

Continuous improvement :

PROFILE REQUIRED

Why join us

SG GSC is a Great Place to Work certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

Plus, you will enjoy all our benefits :