VCC Operations Executive – Romania (TGM)

We’re looking for a VCC Operations Executive for our Shared Services Division. This role involves resolving suppliers and internal partners VCC related queries to avoid any disruptions to client check in or supplier dissatisfaction with our service.

Job Title : VCC Operations Executive

Department : Shared Services Finance

Location (primary) : Romania (TGM)

Job Purpose

• The role will involve resolving our suppliers and internal partners VCC related quires on a 24 / 7 basis to avoid any disruptions to client check in or supplier dissatisfaction with our service
• This will include but not limited to queries submitted to the Team by internal and external phone calls, e-mails, on the spot situations, and any other matters that relate to VCC transactional processes
• Ensure all VCC fraud alerts are actioned / investigated same day to mitigate loss to the company, ensure detected matters relating to potential mass scale fraud are alerted to senior management in real time
• Detect and report to senior management consistent areas of improvement in particular duplicate charges, same supplier – errors in charging card, multi attempts to charge wrong card and others as agreed with line manager
• To ensure VCC provider statements are received and reconciled in time for the Month-End closing
• To process payments in the bank in time for the funds to reach the VCC provider no later than statement due date as per internal procedure, ensure internal VCC payment monitoring document is completed in real time
• Investigating non -matching invoices to bookings, dealing with supplier and internal departmental
• Ensure all chargebacks are actioned adhering to card providers submission timelines, mitigate liability to the company for overcharges, fraud, any form of debit balances
• Maintain a clean and accurate creditor’s ledger and reconciliation, ensure monthly reconciliation, and highlight key issues to senior management
• Maintain a strong working relationship with suppliers, contracting, Operations
• To support the VCC Operations Team Leader & Senior in delivering the output of the department on time and to the standard required by the company
• To provide support to the Team Leader and Senior for daily tasks and ad-hoc assignments as delegated
• Ensure all suppliers are paid in accordance with contractual terms and conditions
• To uphold company policy & procedure while ensuring that all internal partners also adhere to the rules & regulations agreed to by the company

Key Responsibilities.

Level of Financial Responsibility.

Key Measures.

Required Experience and Knowledge.

Qualifications & Knowledge

Experience, Skills and Behavioural Requirements