Client Account Manager

The Client Account Manager is responsible for ensuring the overall quality and on-time delivery of global payroll while increasing client satisfaction. The International Client Account Manager is a customer service position that works with a portfolio of Clients, internal teams, and partners across the globe. The International Client Account Manager is responsible for all critical steps to provide our clients a seamless payroll process from input to pay date. The International Client Account Manager is responsible for contributing to internal projects while developing and learning his or her ongoing client base and participating in ongoing trainings. The International Client Account Manager is also responsible for understanding each client-specific process to provide key recommendations for improvements and efficiency gains. Perform analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

This position reports to a Supervisor of Client Services.

Essential Duties & Responsibilities :

• Participate in ongoing training sessions on company protocols for international payroll management and client services for the first 3-6 months of initial start date.
• Assist with internal projects and collaborate with other departments to achieve companywide goals while training on Celergo's processes and protocols.
• Work effectively within the team to ensure all department and payroll deadlines are met.
• Responsible for generating reports to analyse, audit, and reconcile payroll data.
• Adjust system configuration based on the new encountered situations not considered during implementation.
• Strong communication and cross-cultural skills to collaborate with international team members.
• Responsible for the accuracy and timeliness of each Client's payroll.

Complete and deliver monthly checklist metrics :

Manage controls (client and internal changes) :

Provide clients with :

Requirements :

Other Skills and Abilities :