Remote Portuguese speaking Customer Service Representative in Athens, Greece!
Cross Border TalentsBucharest, Romania1 day ago
Job type
- Quick Apply
Job descriptionExceptional interpersonal skills with a strong ability to communicate empathetically and clearly in Portuguese (C2) and English (B2). A proactive attitude with a bias toward doing whats right for the community. Attention to detail and a results-driven mindset. Ability to analyze data and identify trends to enhance workflows. Familiarity with products and community standards (training will be provided). Salary : 1100 EUR gross monthly x 14 per year Performance bonus : up to 200 EUR per month Work Schedule : Monday Sunday 09.00 19.00 (8 hours per day, 5 days per week with rotative shifts) Opportunity to work in an international and supportive environment in Athens. Continuous training and career development opportunities. Flexible working conditions and a vibrant workplace culture. Relocation assistance for candidates outside of Greece. Options to work remotely.
Join a Team That Values Empathy, Excellence, and Innovation!
Are you passionate about creating positive online experiences? Join our team as a Customer Service Representative and help us support a global community of users. This role offers you the opportunity to work in a dynamic environment where your skills in problem-solving, communication, and empathy will make a real difference.
What You will Do
- Provide empathetic, accurate, and timely support to the users.
- Stay informed about the products and community standards to offer effective solutions.
- Make thoughtful decisions while advocating for the community's best interests.
- Investigate and resolve user issues, including account support requests and reports of abusive content.
- Respond to inquiries with speed, quality, and empathy.
- Use your market-specific knowledge to identify scalable improvements in user support.
- Analyze data to enhance user experience and improve workflows.
- Enforce Terms of Use by monitoring and addressing abuse reports.
- Spot trends and escalate complex issues to the global team when necessary.
What We are Looking For
What We Offer
Compensation & Benefits
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Customer Service Representative • Bucharest, Romania
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