Systems Engineer 2 - Evening Shift (15 : 00 - 24 : 00)

Join a dynamic and highly collaborative engineering support team at the forefront of innovation! You'll play a key role in supporting HL7 processing across both clinical and financial workflows within our cutting-edge Foreign System Interfaces (FSI) solution. As part of this growing technology team, you'll have the opportunity to drive interoperability and make a significant impact on the future of healthcare technology. Embrace the challenge of working with a team dedicated to delivering impactful, solutions-oriented support in an ever-evolving space.

Description

This is a hybrid contract

On-call duties as needed

Join Oracle's world-class team and leverage cutting-edge technology to develop, implement, and support Oracle’s global solutions. As a member of the Support organization, you will play a key role in delivering post-sales support and solutions to Oracle's customer base while acting as an advocate for customer needs.

In this role, you will be responsible for resolving post-sales customer inquiries via phone and electronic communication. Additionally, you will address technical questions related to the use of and troubleshooting for Oracle’s Electronic Support Services. As a primary point of contact, you will facilitate customer relationships with Oracle Support and provide advice and assistance to internal teams on complex customer issues and escalations.

The engineer will be supporting the integration engine, will have to be familiar with interfaces and servers.

The Systems Engineer is a customer-facing position within the Customer Support organization, with specific responsibilities including system implementations, HL7 integrations within Cerner and third-party solutions, as well as monitoring and maintaining Oracle Health’s solutions and services.

Basic Qualifications :

• Minimum of 4 years of combined education and relevant work experience
• Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, Software Engineering, or a related field, or equivalent work experience

Preferred Qualifications :

Expectations :

As a Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair / workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported. You will be expected to work with only general guidance from senior engineers and management and, in some areas may work independently.

Career Level - IC2