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Această ofertă de loc de muncă nu este disponibilă în țara dvs.
Chat Customer Support Representative - Czech / Slovak - Cluj-Napoca
JUJURCluj-Napoca, Cluj County, ROÎn urmă cu peste 30 de zile
Salariu
30,00 RON orar
Tip loc de muncă
- Quick Apply
Descrierea postuluiNative or fluent in Slovak or Czech (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency. Preferable college degree or related work experience Good MS Office skills and familiarity with ticketing systems Excellent customer service skills High motivation and enthusiastic approach, self-organized Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies will be an advantage Sign on and performance bonuses Attractive remuneration package Public transportation paid for first 6 months 6 months accommodation if needed Meal tickets (30 RON / day) – approx. 150 EUR net / month Private medical package Paid professional training Internal development opportunities Discounts with partners Gym pass monthly subscription Employee assistance / wellbeing program subscription
Jujur. Honest, trustful, fair.
Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.
We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.
Position : Chat Customer Support Representative
Location : Cluj-Napoca, Romania
Employment type : Full-time
DUTIES AND RESPONSIBILITIES :
- Communication via incoming emails, tickets, and chat with customers in order to solve their issues related to the products
- Customer Order Management
- Secure and deepen client retention, contribute to excellent customer support
- Secure that all complaints are being recognized, recorded confirmed, and solved effectively
- Adhere to given processes and procedures
- Update the database of customers and document activities
- Reporting the most common issues to the support team for further escalations
REQUIREMENTS :
BENEFITS :