Locuri de muncă în Timisoara, ro

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains. As part of this project, your role as an Travel&Expenses Helpesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs. The skills & experience you need : Fluency in English and Dutch; At least 1 year of experience in Customer Support / Procurement / Finance / Helpdesk; Very good analytical and problem-solving skills; Numerical competencies; Customer-oriented; Ability to adhere to TAT and timelines; Attention to detail; Active listening combined with excellent written and verbal communication competences; Knowledge of T&E (Travel & Expense) or Finance domains. What you'll be doing : T&E Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems; Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat; Ensures that the phone / chat line is open at the beginning of the work program; Answer Customer calls / emails / chats and providing guidance regarding the business travels and expenses; Acts as single point of contact for the customer and communicates relevant information to ensure the customer’s satisfaction; Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation / problem; Ensures a structured and high-quality communication related to the open cases; Creates tickets to the IT support team whenever necessary. Benefits for working with us : The opportunity to work with 2023 of the Year! Competitive salary with attractive set of social benefits : ✓ Private Pension Plan; ✓ Monthly Benefit budget; ✓ Medical insurance; ✓ Life insurance; Christmas bonus; Relocation package for candidates outside of TIMIS county; Great career opportunity to work for one of the biggest brands in the world in a unique work environment; Personal development in a multinational working environment through nice extracurricular activities with the team; Professional development through a variety of training programs (hard / soft skills); BOOKSTER opportunities; Nice designed and central business office; Coffee and tea on the house; The promise of an enjoyable first impression after discussing with any of our recruitment colleagues. Travel & Exp(Transactional Accting Serv)