IT Help Desk with German

What we do - And why! Mobility connects people. As the top engineering partner for our global customers, our goal is to shape the future of mobility. With over 5,500 employees around the globe, we develop revolutionary and efficient drive systems, we cross-link vehicles with each other and their surroundings, and we strive to make our lives safer using intelligent systems. Join our international team at FEV and work on groundbreaking projects with colleagues from various fields. Collaborate with us on innovative projects to make an impact on the future of our world's roads.Your tasks Act as a team member of the internal IT department of the group and provide 1st  level technical support Be the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Direct issues to the next level of support personnel Record events and problems and their resolution in logs Follow-up and update customer status and information Maintain a high degree of the internal customer service for all support queries and adhere to all service management principles Take ownership of user queries and be proactive when dealing with user issues Create tickets using the ticketing tool (Classic Desk) Ticket re-assignment to L2 if ticket unsolved by L1 (where ever applicable) Identify and suggest possible improvements on procedures. Your qualification SAP administration basic knowledge Active Directory Windows7 / Windows 10 experience MS Office Package Basic Networking knowledge Proficiency in German (mandatory) and English Customer-oriented and cool-tempered BSc / BA in IT, Computer Science or relevant field.