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Account Specialist with English
TDCXRomaniaÎn urmă cu 6 zile
Descrierea postuluiCultivate trust and foster a friendly rapport with VIP players, ensuring a positive player experience. Align with company objectives to craft tailored strategic plans, ensuring effective goal achievement. Analyze daily reports to monitor target and KPI fulfillment, identifying trends for proactive and reactive action plans. Spearhead the planning, delivery, and optimization of a comprehensive Player Account Management strategy for high-value customers. Innovate player interaction approaches, employing effective communication for optimal outcomes. Collaborate by sharing knowledge and best practices with fellow Account Managers. Stay abreast of game changes and monetization campaigns, remaining well-informed in a dynamic gaming environment. Develop and execute a VIP reactivation strategy, mitigating churn risks. Actively gather feedback from VIPs, sharing insights with other departments for process improvement. Oversee VIP Social Media community management and content creation to enhance engagement. Gaming industry expertise Social Media proficiency with effective outreach skills Self-motivated, creative achiever with excellent communication and planning Results-driven, proactive, and adaptable team player Strong problem-solving ability and analytical mindset
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
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Who are we looking for?
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