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Account Specialist with English

TDCXRomania

4 days ago

Job description

Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards

What is your mission?

Cultivate trust and foster a friendly rapport with VIP players, ensuring a positive player experience.

Align with company objectives to craft tailored strategic plans, ensuring effective goal achievement.

Analyze daily reports to monitor target and KPI fulfillment, identifying trends for proactive and reactive action plans.

Spearhead the planning, delivery, and optimization of a comprehensive Player Account Management strategy for high-value customers.

Innovate player interaction approaches, employing effective communication for optimal outcomes.

Collaborate by sharing knowledge and best practices with fellow Account Managers.

Stay abreast of game changes and monetization campaigns, remaining well-informed in a dynamic gaming environment.

Develop and execute a VIP reactivation strategy, mitigating churn risks.

Actively gather feedback from VIPs, sharing insights with other departments for process improvement.

Oversee VIP Social Media community management and content creation to enhance engagement.

Who are we looking for?

Gaming industry expertise

Social Media proficiency with effective outreach skills

Self-motivated, creative achiever with excellent communication and planning

Results-driven, proactive, and adaptable team player

Strong problem-solving ability and analytical mindset

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Account Specialist • Romania

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