Customer Service Operator

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of  Customer Service Operator

Your role :

• Receiving service requests by phone and email and registering them in the SAP program - service module
• Generating work orders (service orders) and scheduling work tasks with service engineers (dispatch) and customers (appointment)
• Keeping the database up to date with the IVK installed volume, ensuring the synchronization of information with SAP - service module.
• Customer information about UI / SI. UI / SI logistics preparation
• Permanent collaboration with the Sales, Technical and Commercial Departments within the Siemens Healthineers.
• Reception of installation protocols, data entry into the SAP database - service module and IVK
• Generating EPS reports and sending them to clients

Your expertise :

Who we are :

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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To all recruitment agencies :

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.