Customer Service - Senior Process Associate – Spanish – On Site BucharestGenpact • Bucharest, Romania
Customer Service - Senior Process Associate – Spanish – On Site Bucharest
Genpact • Bucharest, Romania
În urmă cu peste 30 de zile
Descrierea postuluiGraduation (any stream) Customer Focus (focus on internal customers and impact on our external customers) Bias for action (focus on results and use of intelligent risk taking) Team Alignment (team player; supports and respects others) Good verbal and written communication skills Spanish B2 English min B2 Adaptability : Work effectively in a dynamic contact center environment, adapting quickly to changing priorities with a sense of urgency. Complex Query Resolution : Resolve complex queries from customers using strong critical thinking and decision-making skills. Exceptional Service : Provide exceptional service by building trust and strengthening relationships through empathy, active listening, and rapport building. Multichannel Communication : Navigate multiple communication channels (phone / chat / email) to engage with customers effectively. Professional Communication : Demonstrate clear, professional written and oral communication; listen empathetically to understand and prioritize customer needs, providing appropriate solutions. Performance Goals : Consistently meet customer experience and efficiency (quality / productivity) goals. Confidentiality and Compliance : Maintain high levels of confidentiality and data security standards, adhering to company policies and a commitment to exceptional service. Problem-Solving : Seek solutions through logical reasoning and data interpretation independently. Team Environment : Foster a positive and cooperative team environment. Continuous Improvement : Show enthusiasm for learning and commitment to continuous improvement.Ability to work with various IT applications Customer service orientation Ability to work effectively under pressure Knowledge of MS Office Attractive salary. Stable job offers - employment contract. Work in a multicultural environment; Various trainings (initiating, soft skills). Possibility of development; Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).
Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Customer Service - Senior Process Associate – Spanish – On Site Bucharest
The Associate / Team Member serves as the primary liaison between our client and the customers, delivering timely and accurate operational support to them. This role is pivotal in enhancing the experience of the customers, requiring a strong track record in customer service. The Associate / Team Member addresses customer issues efficiently, collaborates with other stakeholders, and adheres to service level agreements for phone, chat, and / or email communications. Additionally, the role involves contributing to a positive team environment and driving process improvements.
Perform operational tasks within Customer Servicing area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Coordinating all required continuous improvement actions.
Responsibilities
- Responsible for the Customer service operational tasks :
oCall handling
oChannel handling
oCustomer enquiries
oSales support
oNew business
oPolicy issuance
oPayment processing
oPolicy amendments Refunds
oRenewals
oCancellations
oComplaint handling
oCustomer surveys (NPS)
oSanctions screening
oFraud management
oResource demand planning
oTraining
Important : This job requires working a 24 / 7 schedule with alternating shifts.
Qualifications
Minimum qualifications
Preferred qualifications
What can we offer?
Creați o alertă de locuri de muncă pentru această căutare
Customer Service Senior Process Associate Spanish On Site Bucharest • Bucharest, Romania
Locuri de muncă similare
Multilingual Customer Service Agent Portugal, Spain, Greece & Malta.Are you fluent in English and another European language such as Dutch, French, German, Italian, Polish, Norwegian, Czech, Portugu...Afișați mai multe Are you a French Speaker living in Romania?.We are looking for a Customer Support Agent (French Speaking) in Romania!.Customer Support Agent (French Speaking).
Monday - Friday, 10 : 00 - 19 : 00.Di...Afișați mai multe Step into a role where you’ll shape digital strategies for some of the most promising companies Europe.As a German-speaking Account Strategist, you’ll combine your marketing expertise and client ma...Afișați mai multe 
In this role, youll be speaking with businesses across Europe and helping them see how LinkedIns advertising tools can boost their visibility, attract the right audiences, and support their growth....Afișați mai multe
As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas : recruitment and selection, personnel lea...Afișați mai multe
Customer Satisfaction & Product Management Support (with French).Hybrid : 2–3 days / week (in Bucharest).We are looking for a proactive and detail-oriented professional to join our team as a.Custo...Afișați mai multe
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
David Kennedy Recruitment is working with ...Afișați mai multe Job Opportunity : German Customer Support Agent in Bucharest.Permanent, Hybrid (2 days on-site, 3 days remote).Monday to Friday, 09 : 00 - 18 : 00.
Provide excellent customer support to German-speaking c...Afișați mai multe 
Our mission is simple : to make it fast, safe, and easy for you to find rewarding work abroad.Whether you are looking for a fresh start or a step up, we connect you with employers who value your ski...Afișați mai multe
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the rapidly growing streaming services sector, with the unique benefit of...Afișați mai multe Were hiring German-speaking Sales & Digital Marketing Professionals across Europe.B2B sales or digital advertising.B2B Sales Representative – Athens (On-site).
Monday to Friday, business hours.Minim...Afișați mai multe 
Ready to Relocate to Barcelona? Join TP & Work with Google Ads!.Danish Speaking Google Ads Account Manager.Barcelona, Spain | Hybrid | Full-time.
Youll work with innovative companies — todays ch...Afișați mai multe Work & Live in Greece, Portugal, Spain, or Bulgaria Your Next Adventure Awaits!.Dreaming of taking your career abroad and enjoying the sun-soaked charm of Southern or Eastern Europe?.Whether yo...Afișați mai multe Mercier Consultancy MD is seeking enthusiastic Polish Speaking Customer Service Representatives for a leading Payment Solutions Provider, with an exciting opportunity to work in Greece.This role is...Afișați mai multe Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives for a leading FinTech company based in Greece.
This role is perfect for ind...Afișați mai multe 
We are seeking an experienced and proactive Customer Services and Collections Manager fluent in German and English to lead a high-performing team in Bucharest.
This is a fantastic opportunity to tak...Afișați mai multe Are you a service superstar ready to help customers around the clock? Were looking for fluent Spanish speakers with strong English (C1 level) to deliver outstanding support in a vibrant Lisbon envi...Afișați mai multe
Multilingual Customer Service Agent Portugal, Spain, Greece & Malta
Cross Border Talents • Bucharest, Romania
Quick Apply
Ultima actualizare: acum 9 zile
Customer Support Agent (French Speaking) in Romania!
Cross Border Talents • Bucharest, Romania
Quick Apply
Ultima actualizare: acum 9 zile
German speaking Online Ads Account Manager in Barcelona w / Relocation Bonus
Cross Border Talents • Bucharest, Romania
Quick Apply
Ultima actualizare: acum 30+ zile
Spanish B2B Sales – LinkedIn Bulgaria + Relocation Support
Velenosi&Meredith • Bucharest, Romania
Quick Apply
Ultima actualizare: acum 30+ zile
Order to Cash with German
Sales Consulting • București, București, RO
Quick Apply
Ultima actualizare: acum 30+ zile
Customer Satisfaction & Product Management Support (with French)
Shape Your Future with Us • Bucharest, Romania
Quick Apply
Ultima actualizare: acum 5 zile
Customer Services and Collections Manager (German)
David Kennedy Recruitment • Bucharest, Bucharest, RO
Quick Apply
Ultima actualizare: acum 30+ zile
German Customer Support Agent in Bucharest
Cross Border Talents • Bucharest, Romania
Quick Apply
Ultima actualizare: acum 9 zile
Spanish-Speaking Customer Expert - Remote from Greece
EU Best Jobs • Bucharest, Bucharest, RO
Quick Apply
Ultima actualizare: acum 30+ zile
Polish Speaking Customer Service for Streaming Services - Work In Greece
Mercier Consultancy MD • Bucharest, Bucharest, RO
Quick Apply
Ultima actualizare: acum 29 zile
German speaking Sales or Digital Marketing - relocation
Velenosi&Meredith • Bucharest, Romania
Quick Apply
Ultima actualizare: acum 30+ zile
Content Reviewer with Spanish and English – Bucharest, on-site
Concentrix Romania • Bucharest, Bucharest, RO
Experience the power of a game-changing career.Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future.
We help well-known brands — the on...Afișați mai multe
Ultima actualizare: acum 7 zile
Work in Spain : Account Manager - Danish Market (Relocation Support Available)!
Cross Border Talents • Bucharest, Romania
Quick Apply
Ultima actualizare: acum 30+ zile
Customer Support Roles
Cross Border Talents • Bucharest, Romania
Quick Apply
Ultima actualizare: acum 30+ zile
Polish Speaking Customer Service for Payment Solutions Provider - Work In Greece
Mercier Consultancy MD • Bucharest, Bucharest, RO
Quick Apply
Ultima actualizare: acum 29 zile
Polish Speaking Customer Service for FinTech Company - Work In Greece
Mercier Consultancy MD • Bucharest, Bucharest, RO
Quick Apply
Ultima actualizare: acum 29 zile
Customer Services and Collections Manager German (Bucharest, Romania)
Nordicrecruiters • Bucharest, Romania
Quick Apply
Ultima actualizare: acum 9 zile
Bilingual Spanish + English Customer Service Role Start Your Lisbon Adventure!
Cross Border Talents • Bucharest, Romania
Quick Apply
Ultima actualizare: acum 9 zile