HR Service Delivery Associate with German

Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise : recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the ever-changing landscape of the business environment.

Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.

Building long-term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.

Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.

Responsibilities :

• Solve situations related to policies and holders, clients, third-party providers, collaborators, and queries with the help of specific HR procedures;
• Ensure the accuracy of the documents processed according to the norms and objectives set by the direct manager;
• Update processes and procedures reflecting the acknowledged changes;
• Develops good client relationships and raises in time the risks related to client management satisfaction;
• Subject to regular local supervision of progress against results;
• Proactively performing preventive quality controls and taking corrective actions when errors occur.

HR Service Delivery is a process under Talent & HR and consists in managing, providing support or interacting with the specific sub-processes, including : benefits, health, pension, payroll, onboarding management, etc.

Qualifications :