Senior Infrastructure Consultant - Romania

About the Job :

Red Hat Technology consulting team is looking for a Senior Infrastructure Consultant to join us in Timisoara or remotely in Romania.

In this role, you’ll provide an excellent customer support experience for our enterprise subscription customers. You will be a trusted adviser to enterprise-level customers, partner closely with them, and help us continually prove our value as you troubleshoot and resolve their technical issues. You’ll work with the entire portfolio of Red Hat cloud computing solutions to meet our customers’ business needs. As a Senior Consultant, you'll work with key customers both on-site and remotely to build a relationship of trust and confidence between Red Hat and the customer’s engineering, development, and operations teams. You will also become an expert in one or more Red Hat solutions like Red Hat OpenStack Platform.

What you will do :

Ensure customers get the maximum value from our solutions and use them easily

Provide issue resolution to strategic customers over various support channels

Develop solutions for our customers while understanding their business needs

Exceed customer expectations by providing outstanding customer service

Keep our customers updated and ensure they are satisfied with our support

Collaborate with other engineers to develop creative solutions for our customers

Share your knowledge in the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain

Manage customer cases and maintain clear and concise case documentation

Participate case review conference call with customers when needed

What you will bring :

Commercial Linux or UNIX system experience and Networking as part of Telecom solutions / projects

Deployment experience with distributed object and block stores within OpenStack environments

Strong knowledge of OpenStack and Kubernetes, experience across all working components as part of a Telco solution

Comprehensive understanding of Linux Kernel subsystems like networking, storage and experience with Telco cloud would be a bonus

Ability and willingness to learn new technologies on your own and apply new concepts to problems

Good English skills

Willingness to travel to customer sites, following Red Hat’s COVID-19 guidelines

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About Red Hat

is the world’s leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat

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