Support Engineer - English - Bucharest

Dila RecruitmentBucurești, București, Romania

În urmă cu peste 30 de zile

Descrierea postului

Position : Support Engineer (Modern Work Midmarket and SMB)

Location : Bucharest - Hybrid

Employment type : 18 month contract

DUTIES AND RESPONSIBILITIES

Drive the team / cluster level projects to improve CPE.
Contribute to the efficiency and effectiveness of the business through excellence in execution.
Response and Resolution : You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
Readiness : You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
Product / Process Improvement : You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
Contribute to Microsoft’s objective of growing market share across solutions, workloads, platforms and products.
Works closely with the product team on some of the technical design issue and product changes.
This position has contact with Stakeholders, management and technical teams, premier, developers, program management, the press, other support vendors, and corporate customers.

REQUIREMENTS :

Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience

OR 3+ years of technical support, technical consulting experience, or information technology experience or equivalent experience

English Language : fluent in reading, writing and speaking

Technical depth in the current technology and willing to learn new skills. Understanding of Microsoft 365 services or other cloud offerings. PowerShell skills are mandatory

Deep knowledge of cloud offerings like M365, Exchange Online, OWA, Outlook for MAC, Outlook for Windows and the New Outlook

Understanding of Identity solutions like ADFS, DirSync / AADSync and Single Sign-On

Understanding of different cloud models like IAAS, PAAS and SAAS

Familiarity with Active Directory, Security, OS Internals concepts

Networking : Understanding of networking concepts including IP Addressing, Subnetting, Routing, NAT, DNS, DHCP, ARP, VPN technologie

Familiarity with networking tools (ping, tracert, tracemon, Netmon, wire shark, etc.)

Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred

Strong experience in Current Microsoft® Server and Client and CLOUD platforms.

BENEFITS :

Excellent remuneration package based on experience, skills, and performance

Be part of a dynamic international team with a positive and friendly atmosphere

Guidance and tools to reach career potential

9 AM – 6 PM (CET)

Private health insurance

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Support Engineer English Bucharest • București, București, Romania