Voice Provisioner

Description

Job ID 5029

Why Ness

We know that people are our greatest asset. Our staff’s professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world’s leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world.

You’ll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression.

You’ll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities and attractive compensation.

Requirements and responsibilities

This position's primary purpose is to provision SIP and ISDN services for customer use and CXOne Mpower network infrastructure. The Voice Provisioner will configure the customer’s approved connectivity model which can include SIP Trunking, Dedicated Circuits and Number provisioning. This individual will be tasked with reviewing completed TQ’s and all pertaining documents to determine appropriate build / configuration. This individual will accept direction from management and senior engineers to complete assigned tasks, document order status in detail and communicate to internal and external teams with professionalism and expedience.

What you’ll do

• New, Move, Add, Change and Disconnect orders for dedicated voice (SIP), Dedicated Circuits (MPLS, COLOCATION) and Inbound (Toll Free, DID : local and international) orders.
• Verifies Connectivity TQ's and any and all pertaining documents for accuracy and to determine appropriate build / configuration per product / request.
• Coordinate with the customer to schedule and complete test and turn up calls, which includes capturing call records.
• During test and turn up call if calls are not successful troubleshoot and make any necessary changes for accurate and completion of build. Including reaching out to other teams as necessary.
• Interfaces regularly with other internal CXOne Mpower departments such as COGS team : Carrier builds, Carrier testing, Carrier CAC Increase / Decrease, Carrier Disconnects.
• RespOrg / port In and Out, route and provision inbound number services to the NICE CX network through internal and external carrier systems for Local and International Toll Free and DID’s.
• Works with Voice Engineering teams on Media Server builds and any associated troubleshooting issues.
• Communicates with customers, carriers, vendors and employees, and ensures all related systems are documented in detail.
• Performs pretesting with LECs and Vendors if required.
• Performs quality assurance audits and takes responsibilities for errors.
• Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders.
• Works in a rapid paced environment, multi-tasking daily, and be able to creatively problem solve and adapt to change and difficult situations.
• May be required to work nights, evenings and weekends.
• Follows the company Code of Ethics and CXOne Mpower policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of CXOne Mpower.

What you’ll bring

Not checking every single requirement?

If this role sounds good to you, even if you don’t meet every single bullet point in the job description, we encourage you to apply anyway. For most of the candidates that applied, we found a role that was a very good fit with their skills.

Let’s meet and you may just be the right candidate for one of our roles.

At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity.