Fleet Front Office Agent EE

About Goodyear

We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go.

Why This Role Matters

As a Fleet Front Office Agent EE, you play a key role in ensuring smooth and efficient fleet operations by providing high-quality support to fleet customers, vendors, and internal partners. You act as a central point of contact for FleetOnlineSolutions (FOS) users, supporting system operations, coordinating with Back Office teams, and enabling the Sales organization to deliver an excellent customer experience.

What You’ll Do

Act as the local country Help Desk contact for Fleet customers and Fleet Service Providers, providing first-level support and user administration.

Deliver end-to-end support for FleetOnlineSolutions (FOS), including frontend, backend settings, FOS mobile, eJob, and full eCasing process management.

Coordinate closely with GBS Back Office Romania to ensure efficient, accurate, and aligned fleet processes.

Support the Sales Team with system expertise, customer interactions, and fleet-related solutions.

Receive, log, prioritize, analyze, and resolve system and process-related issues, ensuring timely and transparent follow-up.

Support system testing, new developments, and implementations, working with IT and cross-functional stakeholders.

Ensure compliance with internal policies, SOX requirements, and local regulations, including cooperation with Accounts Receivable on VIM invoice approvals and continuous process improvement.

What You’ll Bring

Bachelor’s degree or equivalent professional experience.

2–3 years of experience in a support, help desk, customer service, or operational environment.

Strong PC literacy with experience in SAP (SD / MM preferred) or similar enterprise systems.

Fluency in English, with clear written and verbal communication skills.

Strong analytical ability and high attention to detail.

Customer-focused mindset, confident interacting with customers and business partners.

Ability to work independently and collaboratively, manage priorities, and perform effectively in a fast-paced environment with a proactive, solution-oriented approach.

We welcome applicants from a wide range of backgrounds and experiences. Even if you don’t meet every listed qualification, we encourage you to apply.

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Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to .

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.