IT Service Desk Analyst

As an internationally active IT specialist, we are looking for a Skilled Service Desk Agent (m / w / d) to support our external customers in the energy sector. In this role, you will serve as the first point of contact for IT support issues, handling incidents and service requests across multiple communication channels. You will work collaboratively with internal departments, external service providers, and directly with end-users to ensure a high level of customer satisfaction.

What tasks await you

• First and second level support for internal customers.
• Accepting support requests via phone, email, chat, or ticketing system.
• Analyzing, classifying, and resolving technical incidents.
• Remote troubleshooting using tools like Microsoft Anydesk or Citrix environments.
• Outbound communication with users to gather further ticket-related information.
• Service request fulfillment and documentation.
• Monitoring and controlling tickets to ensure adherence to SLAs and prevent breaches.
• Using and contributing to our knowledge base (Confluence wiki).
• Ensuring high service quality and maintaining customer satisfaction.

Daily Tasks ("A Day in the Life") :

Who we are looking for

Preferred Qualifications :

Soft Skills :

Onboarding & Travel Requirements :

Then you are exactly right with us! Even if you do not meet all our wishes, do not hesitate to apply, because the FURTHER DEVELOPMENT of our employees is a high priority for us and opens up a variety of possibilities for you in our company.

What we offer :

Highly competitive salary proposal

Strong employee benefits list : brand new office, private medical insurance, certified training possibilities, 24 vacation days + free birthday leave, regular team-building and company events, as well as other benefits according to company’s benefits policy, Bi-annual bonus based on the seniority within the company, meal tickets and different gift vouchers, etc.

Possibility of growth within Arvato Systems Global Delivery frame

Interesting projects and solutions implement and operate for Bertelsmann Group and international external customers

Committed and helpful team with a "WE" feeling

Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives

Friendly, multicultural and cooperation orientated colleagues

Arvato Systems is an international IT specialist that supports major companies in Digital Transformation. We stand for strong industry knowledge, in-depth technology expertise and a clear focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support. As part of Bertelsmann, we are built on the solid foundations of a German global corporation. At the same time, we rely on our strong strategic partner network with top international players such as AWS, Google, Microsoft and SAP. We make the digital world easier, more efficient and more secure and our customers more successful. We Empower Digital Leaders.

Today, Arvato Systems Romania has around 145 employees working in an innovative environment and will constantly grow in upcoming years due to many interesting projects and development areas. Does this sound like your dream job? Then apply here - we look forward to your application, also and especially if you can contribute to the diversity of our company!

Received application information is treated as highly confidential and will only be used for recruitment process of this position. Data submitted will be secured and processed only for the purpose of recruitment and shall be deleted after its conclusion.

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Unternehmen : Arvato Systems IT SRL

Land : Romania

Region : Braşov

Stadt : Brasov

Postleitzahl : 500446

Job ID : 280176