Logistics Transportation and Order Fulfillment Agent

Office Location : Bucharest; 2 days / week at the office

Collaboration Type : Individual Labor Contract

Duration : 6 months + 6 months with the possibility of extension

Tasks

• Ensure on-time delivery to customers (end customers and intermediaries), meeting quality requirements and delivery deadlines.
• Monitors daily delivery performance, avoiding deviations and taking action to meet conditions.
• Provides logistics interface with warehouses, factories, consolidation warehouses and carriers within the EMEA Supply Chain. Acts as first point of escalation for all distribution channels.
• Identifies risks that may prevent the fulfilment of customer expectations and takes action to mitigate their impact.
• Acts as first point of escalation in incident management and complaint validation.
• Coordinates return flows in the assigned region, ensuring achievement of indicators.
• Coordinates with relevant departments within the company on operational escalations received from internal customers, ensuring timely and accurate information.
• Aprroves and coordinates special deliveries.
• Controls additional costs by investigating the reason for them and evaluates less costly alternatives.
• Identifies operational priorities with carriers during daily / weekly conference calls.
• Coordinates with carrier operations teams, sharing EG EMEA Logistics' point of view and gaining support for its initiatives.

Requirements

SKILLS

Benefits

Next generation matchmaking - fast, accurate and 100% digital.