Lead Consultant

GWFM Lead Implementation Consultant

ADP (Automatic Data Processing) is hiring a Lead Implementation Consultant supporting the Global Workforce Management team within the GlobalView Business Unit.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values : Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

The Lead Implementation Consultant (IC) role is the primary functional and technical liaison between ADP and our clients for Systems Implementation. The IC meets with the client to conduct initial project implementation activities, analyses and documents client requirements. The IC is responsible for setting up ADP Workforce Manager according to clients’ the requirements. The IC participates in establishing and monitoring of the client implementation schedule and reports on the status to Project Team members. The IC also prepares individual work plans in conjunction with established project milestones in a manner consistent with ADP project standards.  ICs are expected to independently manage their workload to ensure that they are meeting project timelines and communicating with the client and project team as defined in the Implementation best practices.

JOB RESPONSIBILITIES :

Analysis & Consultation :

• Implement the client’s solution using ADP’s Implementation Methodology and the ADP GWFM product s .
• Be the main point of contact for anything Integration related, for the client and for ADP project teams.
• Perform workshops to gather information on the client's requirements.
• Design and document the client's solution including business requirements, interface specifications and any other specifications required according to ADP's methodology and project scope.
• Take ownership of issues & gaps between client requirement and ADP GWFM and work with other teams / streams / areas to resolve them .
• Analysis activities in order to define the specifications for the effective construction of information systems, likely to meet the requirements of users

Integration & Testing :

Liaise with clients throughout the data cleansing, mapping and conversion phase and provide any assistance required including reconciliation .

Being able to support training delivery and when required update training manuals, preparing training systems and conducting training sessions .

Provide guidance in preparing test scripts to enable clients to adequately test the solution .

Support clients through the User Acceptance, Parallel Testing and Go-Live phases .

Responsible for achieving estimated days as per fixed price strategy .

Ensure that all deliverables are created on time and accurately as per project schedule, such as Blueprints, specifications, BP reviews, Configuration Audits and configuration documentation .

Ensure timely handover to client services following ADP handover methodology .

Product Knowledge :

Possess the highest level of HR and time management knowledge and the necessary competencies to deliver the maximum value to ADP’s clients .

Maintain up to date knowledge of the GWFM Product, related news and any developments to the product.

Maintain up to date knowledge of the GWFM product .

Liaise with the Product Manager to provide feedback on the product to understand future product direction / changes .

Provide assistance and liaise with the Product Manager & Project teams to propose and deploy new enhancements.

Project Planning / Management Activities :

Minimize ADP’s exposure to risk while focusing on appropriate application of the GWFM product to maximize value to the client .

Demonstrate proactive participation in Implementation Team forums, contribute and participate in knowledge sharing and team development sessions. Seek to act as a mentor and actively support fellow team members in an effort to develop their respective skills .

Liaise with the ADP Project Manager assigned to the project and Line Manager, providing regular status updates and early warning of any slippage / problems that may occur .

Escalate project issues to Project Manager including scope variations, task slippages and risks that may arise during the project .

Provide relevant training and knowledge sharing opportunities for members of the Implementation Team, this can include informal on-the-job training to facilitating formal training courses .

Demonstrate and apply knowledge of key implementation strategies such as the ADP implementation methodology .

Knowledge of support methodologies including usage of an Issue tracking process .

Keep clients blueprints, configuration worksheets, client specific configuration documentation and training material if any up to date .

Liaise with internal groups including GTS , Hosting, Client Services, Project Management and Product Management to ensure that client’s receive the highest levels of client service.

Perform Quality Assurance reviews on blueprints and configuration of the client’s system .

REQUIREMENTS :

Education & Certification Requirements :

Bachelor's degree in information systems, or Business Administration preferred (or equivalent in training and experience).

Experience :

2+ years progressive experience in a data integration or technical service role that is client facing and responsible for integrating multiple systems.

Must have system configuration knowledge / consulting skills.

Languages :

English C1

and (optional, but great to have) :

German B2-C1

French B2-C1

Italian C1

Spanish C1

Skills & Abilities :

Professional manner and presentation and ability to professionally set, manage and satisfy customer expectations through personal involvement or delegation.

Teamwork, work collaboratively with others to achieve group goals, working together to accomplish business results.

Self-motivated with the ability to learn quickly, lead and work on multiple projects simultaneously, and be results oriented.

Confident, articulate, and professional written and verbal communication skills.

Analytical thinking problem solving skills – work systematically and logically to resolve problems, address opportunities, or manage the situation at hand, identify causes, relationships and implications.

Consulting skills, understand business requirements and mapping to ensure consistency to ADP template, while minimizing risk to both client and ADP.

Methodologies - demonstrate knowledge and application of key methodologies employed by Implementation team and Project implementation methodology .

Ability to prioritize tasks and time management skills, ability to work across various projects, ability to lead a team of consultants to effectively implement a solution.

Ability to use tools such as Microsoft Excel, Word, PowerPoint, Project and Visio to effectively update and maintain documentation / training / demonstrations.

Client focused, demonstrate concern for meeting and exceeding immediate and future needs of clients.

Good business process knowledge of GWFM module being implemented.

Developing : Resolves Variety of Issues.

Preference will be given to candidates who have the following :

Prior experience working with ADP Enterprise eTIME, ADP Workforce Manager

Experience in implementing UKG Products (Workforce Central, Ready, Pro Workforce Management).

General understanding of HR and Payroll systems and processes (specifically Time Management).

Proficiency in Java / Groovy 1.5 or 2.4, and JavaScript for scripting and programming.

Expertise in using Excel for complex data analysis and reporting.

Experience with APIs for flow design, testing, and development.

Familiarity with Workday, Oracle Cloud integration, and SAP integration.

SFTP Knowledge – File movement and Encryption

A strong combination of excellent communication and technical skills.

Prior knowledge of ADP products and systems, such as payroll products.