Regional After-Sales Representative | Bucharest

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

Main responsibilities :

• Drive and develop partners’ service preparation, execution and service performance assessment, ensure annual service target and the goal achievement, steering the partner’s continuous service level improvement;
• Regional dealer regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment;
• Secure the quality of our service network by timely training, tooling and other supportive materials;
• Regional customer satisfaction follow up (NPS), assist partners to close customer complaint in time, Goodwill authorization and management;
• Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement;
• Support the regional after-market activities and service campaign implementation.

Main requirements :

Our offer :

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air . We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏