Customer service - sales support specialist

What's the Role?

Do you have a passion for construction field?

Are you solution-oriented, strongly service-minded, and have effective collaboration skills? You find energy in providing the best service to clients and get a lot of energy out of solving requests and problems?

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

The purpose of the role is to achieve profitable sales by providing timely and appropriate customer service and technical expertise in response to customer's needs to ensure the successful achievement of the company's objectives and growth. The role involves providing information and technical advice via telephone or e-mail on products and applications. The job holder needs to actively promote sales in cooperation with other sales channels.

Scope : Anchor job in Customer Service for Inbound, Outbound, and Customer Care Handling in an MO or Region.

• Provision of information via telephone or e-mail in time
• Technical advice on products and applications
• Information on delivery conditions and prices
• Stock status information
• Professional sales via telephone
• Active sales promotion : cooperation with our other sales channels
• Realization of orders (incl. picking up of machines for service, supply and depreciation of goods for consumption from Van Stock)
• Check of uncovered orders
• Issuing copies / copies of invoices
• Tracking of shipments
• Transport security – organized forwarding
• Solving customer complaints,
• Feedback to customer and salesforce
• Communication with logistics
• Database care

We fill 80% of our management positions with our own internal candidates. It’s testament to how much we value and develop our people.

What do we offer?

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

What you need is :

Prior 1-year experience in customer service - outbound sales and / or direct sales is desirable but not mandatory

Passion for construction and tools

Competent PC skills - MS Office (WORD, EXCEL, POWER POINT) , Outlook

Fluent in Romanian and English

Drive to develop strong and sustainable customer relationship

Ability to multitask, prioritize and manage time effectively

Excellent written, verbal, and presentation skills; Superior telephone etiquette

A self- starter, with a high level of commitment and customer focus

High learning agility with an eye for detail

Team player

As part of your interview process, we’ll take you on a day-in-the-life ‘Job Shadowing’ with our CS team to give you a feel for the job, the caliber of our people and our culture.

Why should you apply?

We have an excellent mix of people and some of our best account managers joined us with no experience. So, if you’ve never worked in sales or construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.

As part of your interview process, we’ll take you on a day-in-the-life 'field ride’ to give you a feel for the job and the caliber of our people.

Hilti is an equal opportunity employer!