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Global Payroll Manager
Global Payroll ManagerADP • Bucharest, rom-ro, Romania
Global Payroll Manager

Global Payroll Manager

ADP • Bucharest, rom-ro, Romania
În urmă cu peste 30 de zile
Descrierea postului

Job Summary :

The role of the Global Payroll Manager is to ensure the delivery of service excellence for clients through building and maintaining effective internal relationships and acting as a liaison for payroll-related processing.

The role of the Global Payroll Manager will ensure that all activities are performed in a manner that meets ADP and client expectations and ADP Service standards.

The Global Payroll Manager has a direct relation with the Global Payroll Sr. Manager and is accountable for 4 areas :

  • Client experience
  • People management
  • Process management
  • Business and productivity management

Responsibilities : Client Experience

  • Builds and maintains relationships with clients and internal partners to foster trust, commitment, accountability and results.
  • Is informed about the contractual requirements and the payroll scope for each client.
  • Ensures that timeliness, payroll output accuracy and SLAs of the payroll delivery to the client are met and achieves internal and external client satisfaction.
  • Reviews and analyses the Net Promoter Score (NPS) and client’s feedback and create management action plans, as appropriate to meet client’s satisfaction.
  • Ensures that monthly service review calls with the clients are put in place and attend the calls when needed.
  • Highlights and escalates relevant matters that may impact the running of client payrolls and proposes appropriate solutions and workarounds to mitigate the impact.
  • Works effectively across the Central organization to resolve client issues.
  • Manages clients’ escalations together with the CAM and, if necessary, with the Service Sr. Manager / Sr. Service Director.

    • People management

  • Leeds a team of 3 up to 14 Associates, or as per the ADP recommended span of control
  • Participates in the recruitment process for new hires.
  • Ensures that all team members have the appropriate training plan as defined in the job description and that skills and capabilities base meets work demand.
  • Reviews and proposes improvement actions to training plans (onboarding, continuous learning etc.) in coordination with the Central Knowledge & Academy organization and the Global Payroll Sr. Manager.
  • Ensures that team members are up to date with knowledge of ADP processes, systems and policies.
  • Identifies talent, works with HR to ensure that the appropriate development and succession plans are documented and put in place.
  • Audits the work of the team members and assesses performance based on clearly defined KPI-s (As for example, number of payrolls, payroll accuracy, NPS, respect of payroll calendars and SLAs, etc.)
  • Effectively manages team performance :
  • Facilitates regular Check-ins with direct reports and weekly Stand-Out check-ins.
  • Facilitates team meetings, team building and fun at work activities to increase engagement and team cohesion.
  • Discuss challenges and achievements as related to assigned clients with particular attention to the respect of timing and process standards.
  • Facilitates goal setting.
  • Provides regular and timely performance feedback, both positive and constructive.
  • Acts as mentor and career coach.
  • Participates in the performance management process by conducting quarter and annual performance reviews including making performance recommendations for salary, promotions / staff changes, separations.
  • Recognizes and celebrates team and team member accomplishments and exceptional performance and defines performance improvement plans when needed to support the Associate getting back on track in meeting performance.
  • Promotes BPI initiatives within the team and supports the team in process improvements.
  • Works closely with the Global Payroll Sr. Manager and other Global Payroll Managers / Supervisors to create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.

    • Process leadership

  • Monitors day to day operations to guarantee that the direct reports work according to their defined role and meet agreed upon KPI’s and SLAs.
  • Ensures that client SOPs and business process documents are up to date.
  • Effectively and consistently manages process of changes (including roll out, communication, monitoring and controlling).
  • Supports BPI in process and best practices definition.
  • Delivers process improvement initiatives to drive operations effectiveness and efficiency.

    • Business leadership

  • Focuses on Impactful Communication, Talent Building and Relationship Building to develop internal and external relationships required for success.
  • Drives a performance-based culture that engages associates to achieve excellence.
  • Monitors and reports on performance metrics related to assigned clients.
  • Improves organization, process, tools, using ADP WAY methodology.
  • Highlight and escalate relevant matters that may impact the payroll process and ensure follow-up until resolution.
  • Ensures detailed forecasting, capacity planning and resource management to ensure correct resourcing of operations in coordination with the Global Payroll Sr. Manager and the BU.
  • Contributes with ideas and is actively involved in strategic actions to attract potential job candidates.
  • Maintains awareness and support of ADP values, policies and procedures.
  • Analyses and resolves complex issues encountered within the team.
  • Demonstrates strong analytical and problem-solving skills for complex payroll environments.
  • Works with other departments and CoEs on cross-functional synergy and improvement projects.
  • Exceptionally manages CAM operational activities when required.

    • Reports & Performance Metrics :

  • NPS score as per BU Celergo target, low number of escalations.
  • Performing the transactions monitoring to ensure standard SLAs are meet (productivity per CAM, accuracy, responsiveness, respect of the payroll milestones, service requests management etc.).
  • High engagement : Engagement Pulse & low turnover – As per BU Celergo & ADP Romania targets.
  • Stand Out adoption & weekly check-ins.
  • Timely and meaningful performance evaluations.
  • Low security incidents number – As per BU Celergo & ADP Romania targets.
  • Number of implemented Ideas, Design Thinking, Improve Academy projects – As per BU Celergo & ADP Romania targets.

    • Education & Experience :

  • Degree or Equivalent : Bachelor’s Degree
  • Major Area of Concentration : IT / Business / Accounting
  • Work Experience :  5+ yrs

    • Knowledge and Skill Requirements :

  • Business proficiency in English (min. B2 level). Bilingual language skills are a plus.
  • Mastery of Microsoft Office suite (Excel, Word, PowerPoint)
  • Leadership skills
  • Customer Service Skills, Client focus
  • Industry knowledge
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    Manager • Bucharest, rom-ro, Romania

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